this wasn’t a 5 star luxury experience, but it was a 5 star satisfaction experience. we stayed here at the beginning of may on a starwood promotion and were put into a 2nd floor room with 2 double beds, overlooking the valet parking lot to the right of the entrance as you drive into the resort. the front desk clerk would only upgrade us to ocean view for double our room rate. we stayed at the princeville resort last year on a similar promotion and were upgraded to a beautiful ocean view room at our request free of charge. so at check-in we were already preparing to write a poor trip advisor review. but the resort won us over. as the pix show, the room was very nice, and we had a view of the golf course across the street and the mountains beyond.
there were signs of age, such as a missing marble baseboard panel under the bathroom sink and worn flooring under the mini-fridge. the door to the toilet/tub room also opened into the toilet, making access a bit difficult, and the lighting in there was much too dim. the empty mini-fridge was a nice touch, and we were able to load it with snacks and champagne from the star market 2 miles up the road or with takeout or doggie bags from restaurants. the room was right next to a hospitality suite and almost directly across from the 2nd floor promenade that provides access to conference rooms and ends in a stairway leading down to the pool area. however, the hospitality suite was vacant during our stay, and the only noise we heard in the hallway was the occasional sound of staff rolling carts on the service elevator. also, access to the pool area and to our car from our room was very easy by stairs instead of waiting for elevators.
the grounds are lovely, the pool is like a disney fantasy, and the resort has a prime location on ka’anapali beach, right next to whalers village. the public areas, including lobby, meeting room area, and restaurants are all part of that disney fantasy. the workout center is also amazingly good for a tropical resort hotel, where working out is likely a low priority. the $20 daily resort fee covered self-parking, in-room internet access, local calls, and bottled water every day. The self-parking lot fills up quickly, and regularly results in the valets having to double park cars when it gets full, which can be inconvenient if your car is blocked.
the only meal we had at the westin was breakfast at the ono bar and grill poolside, which was good, although almost double the price of the same breakfast we had at the plantation house in kapalua two days later. however, starwood picked up the tab, the setting was beautiful, and the restaurant was very conveniently located at the bottom of the stairs at the end of the promenade outside our room. we also had great happy hour drinks and chips and guac at tropica, with our shaded table facing the ka’anapali beachwalk and the ocean. service was very slow, however. for our restaurant choices see reviews here ( http://www.chowhound.com/topics/516516 ).
gotta give special recognition to our concierge, sara, who is an endurance athlete with seemingly boundless energy and boundless enthusiasm for maui. she made several very helpful itinerary and restaurant suggestions, which really enhanced our stay. overall, we enjoyed the westin maui a lot, its location at ka’anapali and its well-crafted resort experience being the highlights. we’d definitely consider staying here again, but only in an ocean view room.









Rooms
Check in / front desk




