We just returned from a five-night stay at the Westin Ocean Villas and were very disappointed by the experience. To begin, we were greeted by a 45 minute wait to check in that was reminiscent of a airport security line. Given the crowds in Maui over spring break, the hotel's staffing of two receptionists on a busy Saturday afternoon was inexcusable. Our assigned "villa" (really a glorified hotel room with a small kitchenette) overlooked the parking lot and the main Kaanapali strip. While the room was adequate, it wasn't very clean with an unappetizing wad of hair left in the shower drain and some dubious looking brown spots on the telephone console. During our stay, the maid service was very erratic and rather than coming during the day while we were at the beach/pool, it either arrived at 9:00 before we were ready to leave for the day or at 5:00 after we retunred to get ready for dinner. On several occasions, the bathroom sink wasn't even wiped down after cleaning.
The property is decent -- although not particularly special -- but the number of guests completely overwhelmed the facility. We arrived at the pool our first morning at 9:00 AM and were unable to find four beach chairs together as the savvy timeshare owners appear to make a habit of going to the pool in the early morning and "reserving" a chair for the day with their towel and personal items regardless of when they intend to actually use the chair. The overall pool experience is pretty mediocre on top of that with too many people crammed into too small a space.
While the beach in front of the property is nice enough, it was super windy while we were there and not comfortable after about noon. I can't say whether this is typical or not for the property. On the plus side, the snorkling was very good. On the negative, the reefs are quite close in and are rough on the feet for general swimming.
We left the Westin and spent the final four days of our vacation at the Four Seasons Koele Lodge on Lanai and the contrast was remarkable. We went from being one of the masses to special guests in an instant. While you do get what you pay for, the price difference between the Westin and the Four Seasons isn't all that great given that the Westin nickels and dimes you for everything and many items at the Koele and its sister resort the Manele Bay were provided for free as part of their great service. For example, beach chairs, umbrellas, and snorkling equipment are complimentary at the Koele/Manele. Those same items cost well over $100 per day for a family of four at the Westin. And that doesn't even take into account the free cold pineapple slices, popsicles, ice water, lemonaide, cold towels, and Evian mist at the FS.
I would not recommend the Westin Ocean Villas to anyone looking for a luxury experience and professional service.





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