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Westin Ka'anapali Ocean Resort Villas: Traveler Reviews

Call now to book: 1-800-454-6835 from hotels.com
TripAdvisor Traveler Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
4 of 5 stars 266 reviews
266 Reviews
5.0 of 5 stars
142
4.0 of 5 stars
65
3.0 of 5 stars
21
2.0 of 5 stars
30
1.0 of 5 stars
8
TripAdvisor Popularity Index:
  • Measures overall traveler satisfaction based on ratings, reviews and other sources.
#5 of 30 hotels in Lahaina
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Description: All villa resort on north Ka'anapali Beach - Rooms are contemporary in design with neutral colors. This description is based on information provided by the hotel.
Address:
6 Kai Ala Dr
Lahaina, Maui, HI 96761
Check Rates: $439 Avg. Price
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TripAdvisor Traveler Reviews

Reviews of Westin Ka'anapali Ocean Resort Villas

( 34-38 of 266 )
“Stressful stay at the Westin Ocean Resort Villas”

Westin Ka'anapali Ocean Resort Villas

2 of 5 stars
Woodinville, WA
Apr 11, 2008
3/5 found this review helpful

We just returned from a five-night stay at the Westin Ocean Villas and were very disappointed by the experience. To begin, we were greeted by a 45 minute wait to check in that was reminiscent of a airport security line. Given the crowds in Maui over spring break, the hotel's staffing of two receptionists on a busy Saturday afternoon was inexcusable. Our assigned "villa" (really a glorified hotel room with a small kitchenette) overlooked the parking lot and the main Kaanapali strip. While the room was adequate, it wasn't very clean with an unappetizing wad of hair left in the shower drain and some dubious looking brown spots on the telephone console. During our stay, the maid service was very erratic and rather than coming during the day while we were at the beach/pool, it either arrived at 9:00 before we were ready to leave for the day or at 5:00 after we retunred to get ready for dinner. On several occasions, the bathroom sink wasn't even wiped down after cleaning.

The property is decent -- although not particularly special -- but the number of guests completely overwhelmed the facility. We arrived at the pool our first morning at 9:00 AM and were unable to find four beach chairs together as the savvy timeshare owners appear to make a habit of going to the pool in the early morning and "reserving" a chair for the day with their towel and personal items regardless of when they intend to actually use the chair. The overall pool experience is pretty mediocre on top of that with too many people crammed into too small a space.

While the beach in front of the property is nice enough, it was super windy while we were there and not comfortable after about noon. I can't say whether this is typical or not for the property. On the plus side, the snorkling was very good. On the negative, the reefs are quite close in and are rough on the feet for general swimming.

We left the Westin and spent the final four days of our vacation at the Four Seasons Koele Lodge on Lanai and the contrast was remarkable. We went from being one of the masses to special guests in an instant. While you do get what you pay for, the price difference between the Westin and the Four Seasons isn't all that great given that the Westin nickels and dimes you for everything and many items at the Koele and its sister resort the Manele Bay were provided for free as part of their great service. For example, beach chairs, umbrellas, and snorkling equipment are complimentary at the Koele/Manele. Those same items cost well over $100 per day for a family of four at the Westin. And that doesn't even take into account the free cold pineapple slices, popsicles, ice water, lemonaide, cold towels, and Evian mist at the FS.

I would not recommend the Westin Ocean Villas to anyone looking for a luxury experience and professional service.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BEMac's Summary
Date of Stay: April 2008
Traveled with: Family with young children
Visit was for: Quality time with family
Age group: 50-64
Member since: January 17, 2006
  • My ratings for this hotel are:
    • 2 of 5 stars Value
    • 1 of 5 stars Rooms
    • 1 of 5 stars Location
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
    • 1 of 5 stars Business service
Would I recommend this hotel to my best friend?
probably not
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Beach / Sun
Was this review helpful? Yes No
Check Rates
Average price*: $439 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Wonderful Resort!”

Westin Ka'anapali Ocean Resort Villas

5 of 5 stars
Calgary, AB
Apr 10, 2008
1/1 found this review helpful

ur family of four spent two weeks at the North villas at the end of March, beginning of April. We had stayed at the South villas last year, so it was nice to compare. Both resorts are spacious and have very nice furnishings. It is like staying in an apartment with the full kitchens, washer and dryers, and full bathrooms. It makes it very convenient with families. The BBQ grills also came in very handy and were fun as you could watch the ocean. the location is wonderful with a lively and colorful snorkeling beach right in front of the property. My husband and I snorkeled with a turtle, saw an eel and a couple of squid. there are lots of beautiful fish too. The whales were visible in the distance, though they seemed to be slowing down toward the end of our trip on the 5th. The pool bar and grill was very good, although they stop serving food around 4pm and move to bar status. The pool bar/grill is open for dinner at the south villas. We didn't get to try the main restaurant, but heard it was very good! It was a wonderful stay and location, but housekeeping was a little lax. If you stay for two weeks, they get very confused about cleaning your room on the 7th day---it happened last year at the south villas as well---something they need to work out. I highly recommend the North villas. They have not opend the store, work-out facility or spa yet, but they should be opening soon. It is a great family destination!

  • This TripAdvisor Member:
    • Liked — The location and convenience of a condo type situation
    • Disliked — The confusion by housekeeping
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
exp's Summary
Date of Stay: March 2008
Traveled with: Family with teenagers
Visit was for: Quality time with family
Age group: 35-49
Member since: August 18, 2004
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Service
    • 4 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Pet owners
I selected this hotel as a top choice for:
Beach / Sun, Outdoor / Adventure, Shopping
Was this review helpful? Yes No
Check Rates
Average price*: $439 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“A great experience -- can't wait to return!”

Westin Ka'anapali Ocean Resort Villas

4 of 5 stars
Calgary, Alberta
Apr 10, 2008

We stayed at the North property March 28-April 5, 2008. I'll keep my review focused on the resort rather than all the neat things to do on Maui.

We are owners; we purchased at this property in 2007 without visiting it. We were nervous when we arrived...concerned that we'd be disappointed with our investment. No need to be concerned!

We checked in early, and were given an ocean view room on the 5th floor of building 7, overlooking the pool. Our one-bedroom "premium" room was perfect for our family of 3. We ordered a cot for our son, rather than using the sofa bed. The cot was actually a full-sized twin bed on wheels, and it, too, was a Westin Heavenly Bed.

The free in-room Internet access was a huge benefit, and it was great to sit on the balcony, enjoy the scenery and surf the 'net. While we didn't watch much TV, it was nice that both TVs are good quality with lots of channels.

The kitchen was well-equipped. We had breakfast every day in our room, and ate several lunches there as well. We only tried one resort restaurant (the pool bar at the South pool), and the food was good and not too high-priced.

The hallways were a bit dirty, as has been mentioned in other reviews. It would be nice to have housekeeping services daily.

We loved our visit, and we're already counting down the weeks until next year's visit.

  • This TripAdvisor Member:
    • Liked — location & convenience
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
likewarmplaces's Summary
Date of Stay: March 2008
Traveled with: Family with teenagers
Visit was for: Quality time with family
Age group: 35-49
Member since: July 10, 2007
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Service
    • 5 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
An amazing honeymoon, People with disabilities, Older travelers, Great pool scene, Families with young children, Families with teenagers
I do not recommend this hotel for:
Young singles, Pet owners
I selected this hotel as a top choice for:
Beach / Sun, Outdoor / Adventure
Was this review helpful? Yes No
Check Rates
Average price*: $439 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Loved this resort”

Westin Ka'anapali Ocean Resort Villas

4 of 5 stars
Vancouver, BC
Apr 8, 2008
1/1 found this review helpful

We stayed at the Westin Villas for 7 days and loved it. We were a family of 5 as my Mother came along last minute with my husband and two kids. At first I thought it would be too cramped but when we saw how large the one bedroom unit was, we couldn't believe it. It was like a nice size apartment. Large foyer, huge bathroom ensuite and massive heavenly bed. The kitchen was a great size with granite counters and a pull out sofa bed. We immediately recieved a roll away bed for my kids. Our view from the original part of the resort was amazing. It was a pool, beach view. We could watch the never ending whales jumping in the ocean from our magnificent balcony. The resort is amazing. Very expensive but very relaxing which is what we wanted. When you got bored of the pool, we moved to the fabulous beach. We used our kitchen for most meals. The restaurants are crazy expensive. The kids club is a fortune. I thought it was free when I booked but it's actually $65 per day for each child! My kids are 8/10 and found that the kids there were quite young so we didn't bother. The activties for the children are basically non existant. They last 10-15 minutes and barely anyone showed up so eventually we didn't either. I sound like I'm complaining but I'm not. The place is amazing and that is a very mild complaint. My kids loved being there as the pool was terrific and the beach was calm. I'm used to the all inclusive resorts in Mexico so it took some getting used to. Everything here is very calm and relaxing compared to the never ending music and activities of Mexico. This place is definitely worth it.

  • This TripAdvisor Member:
    • Liked — Big, Clean and had a fabulous view
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver05's Summary
Date of Stay: March 2008
Traveled with: Family with young children
Visit was for: Quality time with family
Age group: 35-49
Member since: March 08, 2005
  • My ratings for this hotel are:
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Young singles, Pet owners
I selected this hotel as a top choice for:
Beach / Sun, Outdoor / Adventure
Was this review helpful? Yes No
Check Rates
Average price*: $439 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Convenient and Family Friendly”

Westin Ka'anapali Ocean Resort Villas

5 of 5 stars
chicago
Apr 5, 2008
4/4 found this review helpful

We had a package from Starwood that they sent us after we spent a lot of nights with them in Kauai. We picked the Maui Sheraton property and were having a hard time getting rooms so they made an exception and sent us to this property which is a timeshare.

We got a basic parking lot view studio room which we were not happy with. It was during Spring break so the resort was full. We paid for the upgrade and spent 6 nights ina 1 bedroom ocean view that was large and immaculate with beautiful views.

We loved the place so much that we extended remainder of our stay there instead of the Marriott Wailea where we were supposed to shift for the last 6 days. They moved us to an ocean view studio in Building 7 on the North side which had opened just 2 months back. Everything was brand new.

All the kitchens have granite and come with a dishwasher, full size refrigerator, washer and dryer units and we had the ones with jacuzzi tub. It's incredibly convenient when you have young kids.

The beach is again kid friendly and snorkeling is great. They have snooba and scuba lessons that a lot of kids and adults took.

The best part is the location. We saw atleast a dozen whales from our room and just while we were at the beach. We are talking about them completely coming out and breaching.

In addition a school of dolphins were 3 feet away from us at the beach. They were flipping and having a good time amongst all the people. We also saw fishes that jump out of the water like it's running a relay. It kept on jumping and going back in.

The shuttle bus that others mentioned is a good touch. They also have good discounts at the restaurants on the property. The Pulehu restaurant on the North side is very very good and a great value if you eat dinner early (5:30 - 7PM).

Being in Kannapali the sunset views were spectacular.

We have also stayed at the Grand Wailea before but it's seriously dated and snooty and pales in comparsion to the rooms and comforts at the Westin.

I highly recommend this place for families. There is absolutely nothing negative I can say about this place. It's immaculate and perfect

  • This TripAdvisor Member:
    • Liked — Rooms, Views, Location and Snorkeling
    • Disliked — Absolutely Nothing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Papad's Summary
Date of Stay: March 2008
Traveled with: Family with young children
Visit was for: Quality time with family
Age group: 35-49
Member since: January 03, 2006
  • My ratings for this hotel are:
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Young singles, Pet owners
I selected this hotel as a top choice for:
Beach / Sun
Was this review helpful? Yes No
Check Rates
Average price*: $439 (year-round)
Call now to book: 1-800-454-6835 from hotels.com

Reviews of Westin Ka'anapali Ocean Resort Villas

( 34-38 of 266 )
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