We booked our week stay through Expedia on line. We reserved a Garden View 2 bedroom, 2 bath suite and were very pleased with our accommodations. The location of the hotel is good, near shopping and the higher end resorts. We lucked out and actually had a great ocean view room, plus overlooked the pool so we could watch our children from our balcony. Ask for the renovated rooms - very spacious, kitchen counters in granite, large TV in living area plus another in the master suite. Very spacious and well decorated.

Buyer Beware: In booking through Expedia we were told we would receive a $100 food and beverage credit upon check in. We did not, and after making 3 calls that wasted over two hours of our time getting no where we gave up.

Tip: Use the Lahaina Ticket Company for your activities reservations. They are very helpful and the prices are much lower than those quoted by Boss Frog, plus you get much better customer service.

Our three night stay (after Oahu) began with a very personable reception by the bellhops, followed by a smooth check in at reception. All were very friendly and helpful, with the hellhop staying to answer our tourist questions of how to maximize our stay.

The room was clean and what would be expected of a condo style room. The restaurant was resonably priced and the staff there ensured our meal was very pleasant. Family oriented as well and relaxed dressing.

Our checkout did not correspond with a late flight but we were very graciously accommodated with luggage storage and a room to shower and change (first come-first served). A lovely place to enjoy the beach, central location to visit the highlights of Maui and just chill out.

We did not stay at Kaanapali Shores (we stayed at their sister hotel, the Mahana) but we were fortunate enough to book a massage at their spa on 4/17/08. On a whim one day, my husband decided he wanted a massage so I called and they got us both in that same afternoon. We were met at the front desk by Kelly who was extremely friendly and welcoming but the best part was yet to come. Libby, our Massage Therapist, was outstanding! My husband went first and when he came out he looked the most relaxed I'd ever seen him. He said it was the best massage he had ever experienced and told me he already planned to book another one the following Monday. I typically get several massages a year so my expectations were pretty high. I was not disappointed. Libby used the exact pressure I asked her to and I even opened my eyes once to see her sitting with her knees on the floor in order to get the right angle. I got a 50 minute massage which was around $99. I had the option of having my massage beach side, garden side or inside and I went with inside. I told her that I wanted her to spend more time on my upper back so she worked for 30 minutes on my back and then spent 20 minutes everywhere else. Usually, when I ask a Massage Therapist to do this they have a hard time breaking their routine and I only get about 10 minutes on my back. She really worked on getting the knots out of my back and I felt wonderful when I left. I'm sure the other Therapists are great too, but I would go with Libby if you get the chance. The only challenge is that I think she only works part time in the late afternoon and evening. If you are in Maui for a relaxing vacation, I can't think of a better way to relax than a massage with Libby.

We stayed here from April 8-12. The stay was part of our honeymoon (we also spent time on Big Island). When we first checked in we got an 'ok' suite - good view but was older. I asked front desk to move me to a more updated room and was pleasantly surprised with the second option, great view and totally renovated suite. This hotel is geared towards families w/kids but for us that wasn't a problem because we didn't spend too much time at the resort and there weren't that many kids probably because school was still on. If you're planning on a honeymoon and will be spending more time at the resort you'll probably be better off elsewhere. But for the value and friendly accomodation you can't beat this place!
Beach is very rocky in front of the hotel, watch out or you'll come out with scrapes (water shoes recommended)
Nice grounds, very well kept.
Didn't eat at the restaurant but heard it was good. Whatever you do don't eat at Basil's by the Royal Lahaina- food was terrible and waaaay overpriced.