OK, so the decor is a bit twee... not sure who authorised the use of all the flamboyant decorations and pink business cards.... but anyway, we were there for a few nights in March 2008 and we arrived very late at night WITHOUT our luggage (another Heathrow fiasco!) so the staff were absolutely excellent in doing a speedy laundry service for us for the clothes we were wearing to be ready for us the next morning.

Concierge was outstanding - (and one of their business cards even says that he won an award for outstanding service - which I totally believe!) they came to know me as the 'lady with no luggage!". Excellent advice for shopping - thanks guys!

The hotel is huge - and the corridors with endless doors remind you that you're a number. Large lobby with comfy couches. Good location. Very trendy, busy bar.

There was snow on the ground when we were there and so Conceriege advised the best ways to get to different shopping areas if I did not want to walk.

Speedy reservation service for dinner at a great italian restaurant near the hotel - would highly recomment the restaurant... and also this hotel. The gym was closed for renovations - so that should be good when it opens.

My daughter & I stayed at The Langham to facilitate a "Theatre / Shopping Weekend" in Boston (We live in the western districts). The staff at this hotel are terrific (William...we love you!). The location was great; the room small but comfy and quiet; the beds are so snug!

We had drinks at the hotel bar & although pricey it was worth the extra $ just to soak up the atmosphere.

All in all, I would rate The Langham as a true four-star hotel!! We'll definitely return.

Let me say this upfront: we got a room there for about a quarter of the normal price on Hotwire.com. For that price it was a perfect bargain.

If you are going to pay the going rate for this hotel I would go else where.

Your money will get you a clean room (a little bit small but hey it is Boston) and polite staff and that is it. Just about everything else costs extra. For a premium quality hotel I was surprised that they didn't offer free internet access, had a limited cable offering, and the prices for breakfast in your room were ridiculous ($23 for toast and juice? you're kidding me right?). You'd think for the rate of a premium hotel they might have have at least upgraded the soaps or something.

If you want to stay in Boston and are looking to splurge on a stay look for another premium brand, the Langham wasn't any better than any of the higher end chains that cater to the business traveler (minus the amenities).

My husband and I stayed here overnight and we were very pleased. The hotel is beautiful and the service is wonderful. We were so impressed by the nightly turn down service we left an extra tip for that specific maid. I expected the bed to be turned down from other reviews but what i did not expect was our clothes to be picked up and folded, my curling iron to be wrapped up and robes and slippers put out. They just went above and beyond, it was very nice. I do think some things there are a overpriced $14 Martini's (although there are 100 to choose from and very good) the dining room menu's are very overpriced especially for breakfast/room service, two eggs and juice were outrageslouly priced at around $29. Overall the rooms are clean and beds are extremely comfortable. Would highly recommend.....