We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers: Windows: Internet Explorer, Mozilla Firefox. Mac: Safari.
Free Newsletter

Interested in Marriott's Custom House and Boston?

We'll send you updates with the latest deals, reviews and articles for Marriott's Custom House and Boston each week.

Marriott's Custom House: Traveler Reviews

Call now to book: 1-800-454-6835 from hotels.com
TripAdvisor Traveler Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
4.5 of 5 stars 81 reviews
81 Reviews
5.0 of 5 stars
54
4.0 of 5 stars
20
3.0 of 5 stars
0
2.0 of 5 stars
5
1.0 of 5 stars
2
TripAdvisor Popularity Index:
  • Measures overall traveler satisfaction based on ratings, reviews and other sources.
#3 of 72 hotels in Boston
Show Hotel DetailsHide Hotel Details
  • Hotel class: 3 of 5
  • Rooms: 80
Description: Inviting Hotel overlooking Boston Harbor; occupying Custom House Tower, a prominent historic landmark dating from 1847. This description is based on information provided by the hotel.
Address:
3 McKinley Square
Boston, MA 02109
Check Rates: $480 Avg. Price
mm/dd/yyyy mm/dd/yyyy
Check Rates
Opens one window for each offer. Please disable pop-up blockers.

TripAdvisor Traveler Reviews

Reviews of Marriott's Custom House

( 18-22 of 81 )
“As wonderful as I had hoped it would be”

Marriott's Custom House

5 of 5 stars
Kingston, NY
Jan 23, 2008
1/1 found this review helpful

We recently stayed at the Marriott Custom House to celebrate our anniversary. I was able to book a week's stay thanks to a certificate through II which made the vacation very affordable. I had admired photos of this historic building/ vacation club in the very heart of Boston and had read many reviews. There are only about 85+ rooms, all of which are one bedroom suites, in the entire building. The suites were clean, very well appointed, the huge bed was wonderful. Everything was in good working order. Each floor has only 4-5 suites. The open observation deck on the 26th floor affords an outstanding view of Boston and the river. You can view the mechanism of the clock which faces all four directions. Faneuil Hall and Quincy Market are one block away. The staff was helpful and kind. I would highly recommend this location.
Be prepared,parking fees are high, the large windows are drafty in the winter, and there are not many "resort" activities for families. Bring your own coffee because they only provide the first pot. But ,Hey, you've got all of Boston at your fingertips and just a few steps away. We did a great combination of resturant dining and take out from Quincy market brought back to the suite. Enjoy. We certainly did.

  • This TripAdvisor Member:
    • Liked — The beauty and quality of the Custom House
    • Disliked — The drafty windows and the high price of parking
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
javabean7052's Summary
Date of Stay: January 2008
Traveled with: Spouse / significant other
Visit was for: Romantic getaway
Age group: 50-64
Member since: June 10, 2007
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Service
    • 5 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers, Tourists
I do not recommend this hotel for:
Young singles, Great pool scene, Families with young children
I selected this hotel as a top choice for:
Museums / Cultural / Historical sites, Other
Was this review helpful? Yes No
Check Rates
Average price*: $480 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“A Gem in the heart of Boston”

Marriott's Custom House

5 of 5 stars
Massachusetts
Nov 15, 2007
11/11 found this review helpful

Every March we usually stay at the Marriott on the wharf in Boston. It is a great time of year - the weather can be everything from the beginning of spring to seemingly like the dead of winter. When making reservations one year we were told they were sold out - and we were offered accommodations at the Marriott Custom House instead.

I had visited the Custom House many decades ago as this is where various Federal offices were. I was more than surprised to hear that it had been turned into a vacation property and hotel rooms.

You couldn't have a better tourist address in Boston: right outside your door are the historic Faneuil Hall and markets and within a short walk plenty of restaurants, bars, etc. Even better now that the interstate highway is underground here.

The Custom House offers valet parking - but I believe your car is then taken over to the Marriott on the wharf. I'm not sure what the current price for parking is but I would expect that you could buy a good meal for whatever it costs. That was about the only downside to staying there.

Accommodations are not just rooms - they are complete living suites, like what a nice condo in the centre of a city would offer. Sometimes it's nice to have a living room to relax in with a nice bottle of wine on a raw spring evening! At one time the custom house was the tallest building in Boston - of course that is no longer the case. Still, the views are quite good. And as an extra treat, guests can go up to the outside balcony near the top of the tower.

The Marriott Custom House is a bit pricy but given the location, amenities and uniqueness of the facility it is well worth it. We'll be back.

  • This TripAdvisor Member:
    • Liked — Location
    • Disliked — Offsite parking
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
vb22's Summary
Date of Stay: March 2003
Traveled with: Spouse / significant other
Visit was for: Romantic getaway
Age group: 35-49
Member since: July 08, 2006
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 4 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
A romantic getaway, People with disabilities, Older travelers, Tourists
I do not recommend this hotel for:
Pet owners
I selected this hotel as a top choice for:
Museums / Cultural / Historical sites, Great food / Wine, Shopping, Other
Was this review helpful? Yes No
Check Rates
Average price*: $480 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Fab!!”

Marriott's Custom House

Nov 9, 2007
7/8 found this review helpful

We normally stay at the Long Wharf or the Logan Hilton but decided this time to try something different. Boy, are we glad we did. We found the reception staff really friendly and eager to help. The Valet was fantastic, bringing our car around and dealing with all our luggage. When we got to our room, we weren't disappointed. The views were fantastic and the suite was great. One night is not long enough in this fabulous location. We will definitely go back!

  • This TripAdvisor Member:
    • Liked — Location and views
    • Disliked — no room service or restaurant
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kckaceykc's Summary
Date of Stay: October 2007
Traveled with: Spouse / significant other
Visit was for: Quality time with family
Age group: 35-49
Member since: January 15, 2007
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
Girlfriend getaway, Older travelers, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Great pool scene
I selected this hotel as a top choice for:
Museums / Cultural / Historical sites, Shopping
Was this review helpful? Yes No
Check Rates
Average price*: $480 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Magical time at The Marriott”

Marriott's Custom House

5 of 5 stars
Dublin Ireland
Nov 6, 2007
7/7 found this review helpful

We travelled from Dublin Ireland on our first visit to Boston.The Custom House Marriott was a great choice of hotel.The two separate rooms were ideal as I travelled with my husband and our 16 year old daughter. The fact that there were two TVs helped us all keep our sanity. The kitchen was very well equiped and meant we could help ourselves to breakfast. Housekeeping was excellent with lots of fresh towels. The location of hotel coiuld not have been better.Lots of great places to eat locally. Bertuccis Italian restaurant near Faneuil Hall was a great value lunch venue. We also had a lovely meal at Houstons. A Visit to the North End is well worth while.Here you will find lots of Italian resuarants with great atmosphere and value for money.Our visit to Top of The Hub at the Prudential Centre was also very special. We managed to get a window Table and both the view and the food were excellent. (though a little expensive).

  • This TripAdvisor Member:
    • Liked — The size of the suite
    • Disliked — No Bar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BONNYDublinIreland's Summary
Date of Stay: October 2007
Traveled with: Family with teenagers
Visit was for: Quality time with family
Age group: 35-49
Member since: November 06, 2007
  • My ratings for this hotel are:
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 3 of 5 stars Service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Great pool scene
I selected this hotel as a top choice for:
Great food / Wine, Shopping
Was this review helpful? Yes No
Check Rates
Average price*: $480 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Superb!”

Marriott's Custom House

5 of 5 stars
Oslo, Norway
Nov 5, 2007
5/5 found this review helpful

This was an absolutely excellent place to stay! A beautiful historical building converted to a suite hotel. Amazing harbor view from our room on the 14th floor, and even better views from the observation deck on the 26th.
There is also a well equippped fitness room on the 25th floor.
The suite was a 1-bedroom with kitchenette and a dining table with 4 chairs. The location is also excellent near Fanieul Hall and the harbor. There are also several T-staions nearby.
This was our first visit to Boston and we loved it. Can't wait to go back, and we will definitly stay at the Custom House again!

  • This TripAdvisor Member:
    • Liked — The location and the building.
    • Disliked — The cooking possibilities in the kitchenette were limited, only microwawe oven.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MOnica9's Summary
Date of Stay: November 2007
Traveled with: Spouse / significant other
Visit was for: Other
Age group: 35-49
Member since: July 12, 2005
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Service
    • 5 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Great pool scene
I selected this hotel as a top choice for:
Museums / Cultural / Historical sites, Shopping, Concerts / Music festival
Was this review helpful? Yes No
Check Rates
Average price*: $480 (year-round)
Call now to book: 1-800-454-6835 from hotels.com

Reviews of Marriott's Custom House

( 18-22 of 81 )
Travelers Who Viewed This Property Also Viewed
Location: Boston, MA
$343*
Check Rates
Location: Boston, MA
$542*
Check Rates
Location: Boston, MA
$391*
Check Rates
*Average price
Write Your Own Hotel Review
Been to Marriott's Custom House? Share your experiences!

Do You Own Marriott's Custom House?

Marriott's Custom House Address

3 McKinley Square, Boston, MA 02109