La Quinta, I-95, Savannah, October 7, 2007: traveling with husband and a large dog, planning to go leaf peeping. We chose this site based on previous reviews.
To use a cliché, this is the good, the bad, and the ugly. The good: office staff was pleasant, the room was clean and not doggy at all. The walk ways were clean. The bedding was new with fitted bottom sheets.
The bad: one of the towels was loaded with coarse black hair, and we have light colored locks! I don’t know if it was not laundered or just laundered poorly. Also, one of the wash cloths was not clean. Also, this is an older, outside hallways facility with doors that have to be slammed to close, so there is constant noise.
The ugly: We checked in about 4:15 p.m. About 9 p.m., there was a knock on the door. It was the front desk to verify that the room was rented. At 3:30 a.m., the door started rattling and jolted us awake. We assumed it was an attempted robbery. The dog started barking! At that point, of course, we were wide awake. When my husband took the dog out at 5:30, he could not get back in, so he had to knock and wake me up. When we went to the front desk for new keys, it turns out they had rented the room to someone else in the middle of the night (our door rattlers) and had wiped our keys out when they created new ones. Between the slamming doors, the middle of the night wake up, the bad keys, sleep was, shall we say, elusive. Errors do happen, but after confirming the rental, you’d think their records would have been updated.
The front staff was very apologetic, and they did take $15 off the bill. I would have preferred a good night’s sleep.
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