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Hilton Garden Inn New Orleans French Quarter: Traveler Reviews

Call now to book: 1-800-733-5916 from Orbitz
TripAdvisor Traveler Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
4 of 5 stars 59 reviews
59 Reviews
5.0 of 5 stars
31
4.0 of 5 stars
19
3.0 of 5 stars
6
2.0 of 5 stars
2
1.0 of 5 stars
1
TripAdvisor Popularity Index:
  • Measures overall traveler satisfaction based on ratings, reviews and other sources.
#24 of 154 hotels in New Orleans
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  • Hotel class: 3 of 5
Description: Future reservations are not being accepted at this time due to impact from Hurricane Katrina. This description is based on information provided by the hotel.
Address:
821 Gravier St.
New Orleans, LA 70112
Check Rates: $160 Avg. Price
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TripAdvisor Traveler Reviews

Reviews of Hilton Garden Inn New Orleans French Quarter

( 6-10 of 59 )
“Great Hotel, good location”

Hilton Garden Inn New Orleans French Quarter

5 of 5 stars
Morris County, NJ
Apr 15, 2008

An excellent hotel although the location is a little misleading. The property is actually in the central business district about 1-2 blocks from canal street which is the western edge of the French quarter. I felt safe in this area and it was a bit of a hike to the converntion center, my place of business at the time. The hotel lobby is located on the 12th floor which is a bit odd but it works.
The rooms were clean and the buffet breakfast with omlet station is just fine. I would stay there again.

  • This TripAdvisor Member:
    • Liked — location, clean
    • Disliked — I could do without the 12th floor lobby if I had to change anything
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
seayou99's Summary
Date of Stay: March 2008
Traveled with: Business colleagues
Visit was for: Business
Age group: 35-49
Member since: July 06, 2006
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
Tourists
I selected this hotel as a top choice for:
Business meeting / Event
Was this review helpful? Yes No
Check Rates
Average price*: $160 (year-round)
Call now to book: 1-800-733-5916 from Orbitz
“A not so bad hotel in new orleans”

Hilton Garden Inn New Orleans French Quarter

Mar 17, 2008
1/1 found this review helpful

I just was in this hotel for a week. Overall, I would say it's an "averagely nice" place to stay in New Orleans.

On the positive side, the rooms are quite big, well equipped and clean. The beds are nice and comfortable. The room had a small fridge as well as a microwave oven (although I used none of them). Also, the hotel is quite conveniently located, very close but not inside the (noisy) French quarter. The staff at the reception was professional and efficient.

However, everything was not perfect. First, the internet connection was *amazingly* slow. Both wired and wireless connectivity was available, and both were slow. Moreover, the wireless signal was very weak in most of the room. Food taken at the hotel's restaurant was really "average" and the restaurant staff was really painfully slow.

In summary, this hotel is not extraordinary, but if all you need is a simple place to stay then it's probably a good choice.

  • This TripAdvisor Member:
    • Liked — The location, the large rooms
    • Disliked — The internet connection
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tapebackup's Summary
Date of Stay: March 2008
Traveled with: Business colleagues
Visit was for: Business
Age group: 25-34
Member since: March 04, 2008
  • My ratings for this hotel are:
    • 3 of 5 stars Value
    • 3 of 5 stars Rooms
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 2 of 5 stars Service
    • 3 of 5 stars Business service
Would I recommend this hotel to my best friend?
most likely
I recommend this hotel for:
A romantic getaway, Girlfriend getaway, Older travelers, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Young singles, An amazing honeymoon
Was this review helpful? Yes No
Check Rates
Average price*: $160 (year-round)
Call now to book: 1-800-733-5916 from Orbitz
“Mediocre at best”

Hilton Garden Inn New Orleans French Quarter

Mar 13, 2008

I stayed here for two nights for a big concert event in town. Although I had requested a non smoking room, I arrived about 9:30 pm and was informed that no more non-smoking rooms were available. I consequently explained that my booking confirmation said I had reserved one. Not taking much interest in what I had to say however, the girl at the desk remained straight faced, not even offering an apology for not being able to accomodate my request.
When I continued to inquire about it, she got an attitude and said that they had been booked for 2 days and "You can't touch these rates." Ridiculous! Besides the fact that it wasn't true, what do your rates vs. other hotels have to do with your service? We agreed to do business under certain conditions at a certain price, period.
Well, realizing I was fighting a losing battle, I took the smoking room. The room was ok, but the view was awful. Seriously, it was a bright sunny day outside the next day, but the window was always grey because it faced the center of the hotel - which was nothing but other rooms with bad views and no sun because this "square hole" ran all the way through the hotel to the ground.
The room stunk as well. A nasty, overdone airfreshener type smell that hung over the room made me feel nauseous; fortunately however, I was not in the hotel much during my stay.
On the positive, the room was clean, the maids were pleasant, and some of the other front desk employees were more helpful. But the bed felt like sandpaper...GIven the variety of hotels in New Orleans, I don't think I would stay here again.

  • This TripAdvisor Member:
    • Liked — Free Internet
    • Disliked — Smoking room, terrible view.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RideTheWind's Summary
Date of Stay: March 2008
Traveled with: Solo traveler
Visit was for: Hobbies / interest / culture
Age group: 25-34
Member since: January 20, 2008
  • My ratings for this hotel are:
    • 3 of 5 stars Value
    • 3 of 5 stars Rooms
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Check in / front desk
    • 3 of 5 stars Service
    • 4 of 5 stars Business service
Would I recommend this hotel to my best friend?
probably not
I recommend this hotel for:
A romantic getaway, Girlfriend getaway, Older travelers, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Concerts / Music festival
Was this review helpful? Yes No
Check Rates
Average price*: $160 (year-round)
Call now to book: 1-800-733-5916 from Orbitz
“Good, but don't eat here!”

Hilton Garden Inn New Orleans French Quarter

Mar 2, 2008

OK, now this was my first time in New Orleans so I took a bit of a flyer on the hotel. Location was good, quiet and just off the main Canal St and close to Bourbon St (without the noise) - I don't think in hindsight I would stay anywhere too close to Bourbon...

Hotel was clean and easy to find and I would stay there again, price was reasonable at $159 a night however there were a few niggles.

Firstly, there is a compulsory $2.50 charge per day for having a safe in your room. C'mon people, be honest - just add it to the total room charge upfront. This is just cheeky.

Also, we had problem with never getting shampoo as the cleaning staff couldn't read the labels in English and got the mouthwash confused with shampoo. I know this because we asked them!

Finally, whatever you do, do not eat at the 'Great American Grill' their in house restaurant. The food is very very poor, overpriced and the service dreadful. The waiter and waitress had to call over the manager to open our wine because they had never used a corkscrew before!!!! The steak was so over cooked I felt like re-soleing my shoe. No, no, whatever you do go out and eat.

Food and service aside I'd stay here again.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniel_Lon's Summary
Date of Stay: February 2008
Traveled with: Solo traveler
Visit was for: Other
Age group: 35-49
Member since: February 26, 2006
  • My ratings for this hotel are:
    • 3 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 3 of 5 stars Service
    • 4 of 5 stars Business service
Was this review helpful? Yes No
Check Rates
Average price*: $160 (year-round)
Call now to book: 1-800-733-5916 from Orbitz
“Excellent Stay”

Hilton Garden Inn New Orleans French Quarter

5 of 5 stars
Memphis, TN
Feb 27, 2008

We stayed at this hotel for a weekend in New Orleans. The location is great - a few blocks from Canal and Bourban Streets. We had a corner suite with a king bed. We had lots of windows with great views. The room was very clean! Parking was $26 per day. We would certainly stay at this hotel again in the future.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
misitemd's Summary
Date of Stay: February 2008
Traveled with: Spouse / significant other
Visit was for: Hobbies / interest / culture
Age group: 35-49
Member since: February 27, 2008
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Service
    • 4 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I selected this hotel as a top choice for:
Other
Was this review helpful? Yes No
Check Rates
Average price*: $160 (year-round)
Call now to book: 1-800-733-5916 from Orbitz

Reviews of Hilton Garden Inn New Orleans French Quarter

( 6-10 of 59 )
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Hilton Garden Inn New Orleans French Quarter Also Known As

Address: 821 Gravier St., New Orleans, LA 70112