I booked the Embassy for two main reasons:

1) Because of its proximity to the conference center

2) Aside from attending a conference I also needed a hotel that could host small meetings.

My expectations were not terribly high. I've stay in most of the nicer properties in Atlanta including several that are more expensive than this one, such as the Marriott Marquis - and it should be noted that I don't have a particularly strong like for the city in general, but my mind may have changed some.

The room at the Embassy suites was upper average. I'd say typical with what one would expect. Comfortable beds, two large flat screen televisions, and the seperated sleeping and living areas that make these all-suites hotels perfect for business travel.

I ended up holding a meeting in my room, and appreciated the flexibility of turning my living room area into a functional meeting space with room for 6 guests. We were even able to use the flatscreen television as a monitor for a powerpoint presentation. The meeting was a success and I was thrilled.

Service at the hotel was flawless. Aside from my in-room meeting I had also booked one of the conference spaces just off the lobby. Hallie, my contact for booking the space and catering, was responsive, friendly, and took great pains to ensure that we had everything we needed. We also received above-and-beyond service from the fellow who took care of the operations side of getting our conference room set up. I believe his name was Vince. Whatever they are paying him, he should be given a raise. And I don't say this lightly, we run such conferences across the nation and I've never had a better experience.

The front desk was courteous and moved guests along at an unrushed yet efficient pace.

The complimentary buffet that is set within the on-site Ruth's Chris Steakhouse was plentiful, properly prepared, and well staffed.

They also host a nightly event with free wine, beer, and snacks in the hotel courtyard which provided a great start to every evening. My business travel companions and I ended up having lively discussions with several of the other attending guests. It is just a fantastic touch, and one that other hotels should take note of - when you are stuck in an unfamiliar town on business this builds a sense of community right within your own walls.

Anyways, long story short; This is the kind of hotel experience you'd hope for - and one that will undoubtedly having me booking at the Embassy Suites again whenever I find myself in Atlanta.

*Addtional tip - We ate at Vini Vidi Vici, in mid-town I believe. It was the best meal we had in Atlanta...who knew I loved grilled octopus?

Enjoy!

I was going to attend an even at the Georgia World Congress so this hotel was definitely great location wise. It is also right across the street from the Aquarium and the World of Coke as well as CNN if you want to do some sight-seeing.

The positives:

*Free breakfast

*Large room

*Free use of the Business Center

*Free reception each night with two free drinks and chips/veggies

*Two large flat screen televisions in the suite

*Comfortable beds

*There is a door between the bedroom and the rest of the suite that blocks noises effectively

*The location is convenient to several attractions


The not so good:

*Breakfast items are usually not hot - especially the potatoes and eggs.

*The bathroom has a very small tub that you can barely stand in and have your feet next to each other - it is also not a flat surface which feels really odd.

*Wireless internet is not included and is $10 per 24 hr period. Don't purchase it - the network can not support the number of guests in the hotel. Use the two computers in the Business Center instead. They are working on the issue.

*The reception options are not very extensive for those who don't like alcoholic drinks or chips and veggies.

*The pullout sofa is not very comfortable but it is not awful.

*The train runs right next to hotel so ask for a room facing the Park to avoid most of the noise. We were Park side so we only heard it a few times and it did not disturb our sleep.

*The staff is just okay. They don't go out of their way to be helpful. They also tend to not answer the phone.

Would I use this hotel again? Maybe. I would check out the other options first.

This Embassy Suite was a disappointment compared to many of it's counterparts.....The staff was not that friendly.......My room was showing age......The wallpaper was peeling off in the living room area and in the bedroom...the vent for the air-conditioning unit was not attached properly and would fly back and forth ever time the unit came on to cool the room....the room was very hot...we had the temperature set at 65 degrees and it just couldn't cool the room.......I was there for four days and one of the days housekeeping forgot to leave any towels and it took an hour to get one just to take a shower......the hotel is just ok....not great but not the worst...if you want a nicer hotel I would stay in the Omni across the street...the hotel is much nicer and is still located near everything in the downtown area...that is where I will be on my next visit to Atlanta.....

I'm sure I'm not the first person this has happened to, but I was mortified by how little the hotel cared!

My stay itself was fine, but the next day I got a call from my credit card company asking about unusual charges, and sure enough it was stolen! It was a new card, only ever used at the hotel, so I knew it was either taken from my room or at check-in. I immediately called the hotel to tell them what had happened, and although I was being very nice about it on the phone, the manager was very rude and told me "to quit making accusations I couldn't prove". 2 weeks go by, and police in another town catch the lady who has my card and she confesses it was originally taken by the desk clerk. I told hotel security this (wanting to make sure she was fired so no one else had to go through this), and was given the impression she would be fired. 2 more weeks went by and I check with the hotel to find she's STILL working at the desk..evidently hotel security left a message for the police, then dropped the issue when police didn't call back. I stepped in yet again and had police give the name to the hotel, but even then they would only suspend her because she wasn't officially charged yet. Georgia has very liberal firing laws, but they were more worried about getting sued over firing a thief than over their guest getting robbed. I also left a message for the General Manager about a month into all of this. He never returned my call, and to this day (2 months later) I've never gotten an apology from anyone at the hotel, for all the hassle I went through having my card stolen (they racked up a lot of charges in 1 day), or even a thank you for all the work I did helping police identify this woman so that they knew who was robbing their guests.

Moral of the story...they will be nice to you when you're a guest, but once you're gone they could not care less. Also, be sure to file a report with police, because even though your cedit card company may cover the charges, getting police involved is the best way to ensure the person may get caught and not do it again.