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JW Marriott Hotel Buckhead Atlanta: Traveler Reviews

Call now to book: 1-800-454-6835 from hotels.com
TripAdvisor Traveler Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
4 of 5 stars 67 reviews
67 Reviews
5.0 of 5 stars
34
4.0 of 5 stars
19
3.0 of 5 stars
8
2.0 of 5 stars
4
1.0 of 5 stars
2
TripAdvisor Popularity Index:
  • Measures overall traveler satisfaction based on ratings, reviews and other sources.
#3 of 198 hotels in Atlanta
Show Hotel DetailsHide Hotel Details
  • Hotel class: 5 of 5
  • Rooms: 371
Description: Elegant High-rise Hotel located in prestigious Buckhead area & connected by enclosed walkway to Lenox Square Mall. This description is based on information provided by the hotel.
Address:
3300 Lenox Rd
Atlanta, GA 30326
Check Rates: $272 Avg. Price
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TripAdvisor Traveler Reviews

Reviews of JW Marriott Hotel Buckhead Atlanta

( 11-15 of 67 )
“Adequate but nothing special, a bit disappointing for a J.W.”

JW Marriott Hotel Buckhead Atlanta

3 of 5 stars
Atlanta, GA
Apr 11, 2008
2/2 found this review helpful

This hotel is certainly adequate but really doesn't impress for the price.

Rooms are somewhat small and I was stunned to find an old, conventional television rather than the new high-definition flat screens that most of the higher-level Marriotts have made standard.

There were also some other minor annoyances. For example, at check-in I was told to pick a chocolate out of a bowl and unwrap it to win something (due to being an Marriott Rewards Gold member). I "won" free access to the Concierge but was immediately told, "Oh, sorry, the Concierge is closed." Huh? Okay, then how about an alternate "prize"? I realize this is a very minor thing but it didn't come across very well. Otherwise, hotel staff were friendly and helpful.

I also ask specifically each time to be away from elevators, yet I was placed right next to them and had to put up with the accompanying noise (which does travel at this hotel).

Finally, a minor issue was that the pool area was in need of a bit more regular housekeeping attention. There were soggy tissues and some other trash around the pool area. Could someone come by periodically to keep it cleaned up? I would expect that at a J.W. Marriott. Otherwise, the pool itself is fairly large and pleasant -- until a large number of kids showed up and it turned into an aquatic Romper Room.

In terms of other details, the lobby area is okay but not especially noteworthy as in some of the more impressive J.W. properties.

The fact that this hotel is connected by a long corridor to Lenox Mall is very advantageous if you want to shop, and there are some restaurant choices in and around the mall within walking distance. I did not park a vehicle here (fortunately, as I believe that valet parking is about $24 a day and the self-parking is also very high). If you do have a vehicle while staying here, you of course are near numerous restaurants, shopping, and everything else in Buckhead, with Midtown not too far, either.

The $12.95 a day wired internet access is a bit much given the average room price at this place (couldn't they throw that in as a freebie?) But this seems to be standard for the J.W. and Renaissance properties (though some are recently offering a lower price for "standard" internet and a higher price for "high speed.")

This hotel has the typical, very comfortable Marriott beds with pillowtop mattress and so on. Room temperature control was also good. Nice view from the higher floor where I stayed, but the window in my room was very small -- maybe 4 feet across at much. So unless you actually stepped over to the window, you weren't exactly struck by any panoramic views.

Overall, if this hotel was simply a Marriott, I would probably rate it higher. But as a J.W., I expect something a bit more impressive. Most other J.W.'s where I've stayed are better. I would recommend this hotel if you get a special rate, but I would be disappointed if I paid full rack rate to stay here.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ATLDawg's Summary
Date of Stay: April 2008
Member since: March 06, 2006
Was this review helpful? Yes No
Check Rates
Average price*: $272 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Great pick in Buckhead”

JW Marriott Hotel Buckhead Atlanta

5 of 5 stars
Evansville, Indiana
Mar 30, 2008
2/2 found this review helpful

We spent one night at this hotel (March 21) as we stopped on our way to Orlando for a week. We drove from Indiana to Orlando and thought a stop in Atlanta would not only be a good breaking point but also a nice opportunity for the kids to see the World of Coca Cola. We stayed on the club level and were very impressed with the quality of the room and the service and presentations in the club level. The room was very clean, well appointed, and had plenty of space for us. Parking was convenient and the hotel was very easy to find -- and also very strategically located. We'd definitely stay there again and highly recommend it. Originally we were to stay at the Omni but the tornado that went through the city damaged quite a few rooms there - and cancelled our reservation, so it had not been our plan to stay at the Marriott but we're certainly glad we did. We would do it again.

  • This TripAdvisor Member:
    • Liked — Well appointed room, very clean and excellent service
    • Disliked — Nothing - we were very pleased.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kwagmeister's Summary
Date of Stay: March 2008
Traveled with: Family with teenagers
Visit was for: Quality time with family
Age group: 35-49
Member since: July 08, 2005
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Families with teenagers, Tourists
I do not recommend this hotel for:
Young singles, An amazing honeymoon
I selected this hotel as a top choice for:
Museums / Cultural / Historical sites, Shopping
Was this review helpful? Yes No
Check Rates
Average price*: $272 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Great hotel and amazingly convenient for the Lenox shopper”

JW Marriott Hotel Buckhead Atlanta

5 of 5 stars
Huntsville, Alabama
Feb 3, 2008
3/3 found this review helpful

My wife and I just stayed at the J W Marriott Buckhead this past weekend and were pleasantly surprised to find it such a nice and convenient hotel. For starters we had room 2118, which must be the best in the place. I sat on the marble topped desk and gazed out the windowed wall at the most spectacular view framing downtown Atlanta in the distance. At night, the room's wall of windows was like a postcard or a painting. The service from car drop off through checkout was exactly what I'm looking for, solicitous, friendly and helpful. Even the room service was a surprise, with the breakfast fruit plate being assorted berries and crème fresh. Our room was spacious and the bed was superior and well pillowed with fine linens. Marble bathroom, of course. The best thing about this hotel was its convenient location in relation to the Lenox Square mall. You simply walk to the mall through a carpeted corridor and you are there to do all your shopping without using your car or taxi or being exposed to the weather. Between eating at the mall's Prime steakhouse, filling up on Godiva chocalate, bringing back to the room Panera rolls and tea from Tevana and enjoying fabulous appletinis at the Marriott's bar we really didn't need to leave the hotel (or mall) if we didn't want to.

  • This TripAdvisor Member:
    • Liked — great room, great service, convenient location
    • Disliked — had to pay daily fee for parking
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jlinick's Summary
Date of Stay: February 2008
Traveled with: Spouse / significant other
Visit was for: Romantic getaway
Age group: 50-64
Member since: November 15, 2005
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers, Tourists
I do not recommend this hotel for:
Young singles, Families with young children, Families with teenagers
I selected this hotel as a top choice for:
Great food / Wine, Shopping
Was this review helpful? Yes No
Check Rates
Average price*: $272 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Great hotel, but ......”

JW Marriott Hotel Buckhead Atlanta

4 of 5 stars
Montgomery
Jan 28, 2008
1/1 found this review helpful

Stayed one night on the 25th floor (concierge level). Room was wonderful. Nice big bathtub, great views. But valet parking is expensive ($24) plus tipping seemed expected when you leave with car and come back. Called Guest Services to request car be brought to front. Message never relayed to Bell Captain. No apology given, just instruction on what number to call in the future. Also seemed that for $400 a night, you should get free wireless internet in your room or at least in the concierge lounge. Breakfast in the lounge was wonderful. Great view of downtown Atlanta. Staff were overall nice and helpful. Good southern hospitality.

  • This TripAdvisor Member:
    • Liked — room and view
    • Disliked — price and no internet access in room
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TravelingTNT's Summary
Date of Stay: January 2008
Member since: January 28, 2008
  • My ratings for this hotel are:
    • 3 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Service
    • 2 of 5 stars Business service
Would I recommend this hotel to my best friend?
most likely
I recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers, Tourists
I do not recommend this hotel for:
Young singles
Was this review helpful? Yes No
Check Rates
Average price*: $272 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Wonderful Hotel!”

JW Marriott Hotel Buckhead Atlanta

5 of 5 stars
delaware
Jan 20, 2008
1/1 found this review helpful

We stayed at this wonderful Hotel by chance. We first stayed at another Marriott Hotel located in Buckhead that was terrible and decided to get another hotel and almost didn't stay here because of that one, but we were glad we did when we entered the Hotel.
The decor was beautifully done and you felt welcomed as you walked in.
They greeted us first thing and were very helpful from the start of reservations to check out and in between. The weather turned bad while we were there and we needed to rebook a flight and reserve a room again and they even helped us get into another room quickly and with no difficulties. Which eased the stressful situation we found ourselves in as our flight was cancelled. Thank you very much for looking after our needs to Carolyn Fahey at the front desk and your team we appreciate your efforts very much, you were fantastic! Everyone one we spoke with was friendly and professional. The rooms were very clean and the beds were very comfy. Linens were beautiful and clean. Plenty of room to move around and the bathroom was roomy as well. The extras made you feel pampered. The decor was lovely. Whenever we come again to Atlanta Buckhead we will most definitely want to stay here again.

  • This TripAdvisor Member:
    • Liked — Cleanliness, comfortable, location, staffing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
designs's Summary
Date of Stay: January 2008
Traveled with: Family (extended)
Visit was for: Business
Age group: 50-64
Member since: April 23, 2005
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Young singles
I selected this hotel as a top choice for:
Other
Was this review helpful? Yes No
Check Rates
Average price*: $272 (year-round)
Call now to book: 1-800-454-6835 from hotels.com

Reviews of JW Marriott Hotel Buckhead Atlanta

( 11-15 of 67 )
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JW Marriott Hotel Buckhead Atlanta Also Known As

Address: 3300 Lenox Rd, Atlanta, GA 30326