I spent 4 nights at this Hampton inn while attending a conference in nearby Georgia congress conf center. My main problem of the hotel was that I have reserved a non-smoking room and when I check in, they only have smoking room left. I protested but the staff were not very helpful at all. I got no sleep that night.
The following day, I was moved to a non-smoking room with only 1 full size bed and because I have a room-mate for the remaining 3 nights, I have to sleep on a roll away. The rooms were also not very clean with lots of dust at corners. When I checked out, it took the staff more than 20 mins to sort out the bill when all I need is for the cost of 3/4 nights to be split.
The hotel otherwise is convenient for attending the conference and to restaurants downtown. Breakfast was good and plentiful.
For the price the Hampton is charging, I should have stayed at the Marriott downtown or Westin Peachtree which were both just across the street, espeically now that I know all Marriott hotels are smoke free.

Stayed here for three nights to attend a conference at CNN Center. Hotel a couple blocks from metro station. Check-in and check-out efficient and friendly. Free internet access code given at time of check-in. Breakfast included--they also have grab bags at the front desk for guests that do not have time to sit down for breakfast. Coffee and tea area open 24 hours a day. Rooms and amenities seem fairly new. Bed was very comfortable--white duvet covers and sheets. There was road noise from the street, so I would recommend a room not facing Spring Street. Aside from the road noise, I really enjoyed my stay.

Hotel room was nice and clean, and let me stress clean. The breakfast bar in the am is worth it, so you can save on that meal for the day. The lobby is nice and contemporary. They had cookies the friday night i arrived, but not the saturday night and we really missed them, because they were delicious. It was in a great location, convenient to everything. The only problem is downtown closes up during the day on the weekends and opens up at night. The homeless people beg all day long, so be mindful of that while you are out. We have friends and family in Atlanta, so we used it as a place to simply lay our heads.

The Hampton Inn and Suites – Downtown Atlanta has many good things going for it – comfort, cleanliness, and location. Unfortunately, the front desk staff during my stay could be described as “indifferent” at best.

The good:
The room – My king suite room was nicely furnished. One room had a couch, TV, 2-drawer stand, coffee table, end table, large working desk, 5-point chair, and another chair. Kitchen had a full-size refrigerator, 2 burners, full-size microwave, coffee maker, utensils, and even a dishwasher. Bathroom had a nice long counter, water was on the “too hot” side if anything (that’s a good thing). Bedroom had the typical very nice Hampton bed and sheets, another TV, plenty of drawers, a closet, 2 night stands, plenty of light. Everything was clean, comfortable, and quiet.

The property – Typical Hampton breakfast, not extraordinary but not bad. Like other Hamptons, CNN Headline News plays in the breakfast room. (Since CNN’s headquarters is in Atlanta, that’s not particularly surprising.) Great location for downtown, aquarium, New World of Coke, conference center, and various sports/event facilities. About 1 mile from King Center. Public transportation nearby. Lots of police presence in downtown corridor – I did not see anything remarkable. (Just avoid walking toward Georgia State, there is a *lot* of loitering in the park nearby.)

The bad:
The front desk. On arrival, it took 19 minutes to check in. There was one person ahead of me, apparently involved in an extended negotiation over price. During that negotiation, another person came in and either cut in line or returned to the line; in any case, I didn’t question it. At no point during this 19 minutes, did the front desk person acknowledge that I was waiting in line, or that there was a family behind me who were also waiting in line. Another night, I had to call the front desk. It took 3 tries, each time letting the phone ring a looooong time, before it was answered. And then, when I went to purchase something from the “suite shop”, the front desk person told me the price, then walked away. No eye contact, no reaching for the money, nothing. (There were no other customers at the front desk or on the phone.) It felt like front desk staff were trained to (1) ignore customers, and (2) not get additional help when needed.

So, would I stay there again? Probably. I liked the location and property, and I’m hoping that the experience I had with the front desk staff is not reflective of the overall hotel – it’s certainly not the experience that I’ve had at other Hampton Inns.