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Grand Wailea Resort Hotel & Spa: Traveler Reviews

Call now to book: 1-800-454-6835 from hotels.com
TripAdvisor Traveler Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
4 of 5 stars 493 reviews
493 Reviews
5.0 of 5 stars
236
4.0 of 5 stars
121
3.0 of 5 stars
49
2.0 of 5 stars
54
1.0 of 5 stars
33
TripAdvisor Popularity Index:
  • Measures overall traveler satisfaction based on ratings, reviews and other sources.
#7 of 8 hotels in Wailea
Show Hotel DetailsHide Hotel Details
  • Hotel class: 4 of 5
  • Rooms: 780
Description: Spectacular Oceanfront Resort designed around a Garden Atrium with fountains & waterfalls. This description is based on information provided by the hotel.
Address:
3850 Wailea Alanui Dr
Wailea, Maui, HI 96753
Check Rates: $496 Avg. Price
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TripAdvisor Traveler Reviews

Reviews of Grand Wailea Resort Hotel & Spa

( 23-27 of 493 )
“Terrible customer service”

Grand Wailea Resort Hotel & Spa

1 of 5 stars
caracciolo04
Apr 21, 2008
2/4 found this review helpful

This hotel claims to be 5 star and its the worst experience we have ever had at a resort of this rating. It started with the hotel not getting us into our room until 6:30PM when we arrived at the hotel at 2PM. They told us to sit in the lobby and our room would be ready in 30 minutes. We were told every 30 minutes from then to wait. We have 4 kids and they were bored to death. When we finally got our room we opened our laptop bag to find out it the screen was cracked and we had just used it in the car on the way to the hotel. So we waited on security to file its report and was told the insurance would take care of it. NOT! Since we have came home we received a letter that said they were not responsible for it. This was a brand new apple laptop and we know the bellman did it. They just acted like they would take care of it to get us off the island. Totally professional!!

The grounds of the resort were full of trash. They did not clean the pool grounds the entire time we were there. We were at the pool everyday. The room had ants in it and they were very small. I will never stay at this resort again and its a shame. Last of all the food is way over priced and is comparable to some cheap fast food place. My advice is to stay somewhere else and don't fall for the 5 star rating when its not.

  • This TripAdvisor Member:
    • Liked — water slides
    • Disliked — customer service and the grounds were dirty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
caracciolo04's Summary
Date of Stay: April 2008
Traveled with: Family with young children
Visit was for: Quality time with family
Age group: 25-34
Member since: April 21, 2008
  • My ratings for this hotel are:
    • 1 of 5 stars Value
    • 2 of 5 stars Rooms
    • 4 of 5 stars Location
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Check in / front desk
    • 1 of 5 stars Service
    • 3 of 5 stars Business service
Would I recommend this hotel to my best friend?
no way!
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Beach / Sun
Was this review helpful? Yes No
Check Rates
Average price*: $496 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Heaven on Earth - There is nothing not to love!”

Grand Wailea Resort Hotel & Spa

5 of 5 stars
bakersfield, CA
Apr 16, 2008
1/1 found this review helpful

I knew the Grand Wailea would be nice - but it exceeded my expectations. Everything from check in to the kids camp - day and evening, to the pools, to the rooms. to the grounds and the food was excellent.

The grounds are absolutely wonderful - both inside and out. Our friends children loved the day and evening kids camp - so much so they attended nearly every day.

The pool is amazing, has great bar service and really nice food. The slides, the staff and the pool are really above the best. This really great review goes for both the adult and family pool.

We ate at all of the restarants and enjoyed all of them. The Sunday brunch was very very good. They were all really good - as were most of the placed in the Wailea mall - which is a short walk away.

Tje beach area is perfect - with chairs and tools as necessary. I very much enjoyed that area.

The rooms were a very nice size and the bathrooms were upscale.

Do not hesitate to stay at the Grand Wailea! I cannot imagine you not liking it!

  • This TripAdvisor Member:
    • Liked — The atmosphere was relaxing and beautiful
    • Disliked — Leaving the accomodation
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
totie44's Summary
Date of Stay: March 2008
Traveled with: Family (extended)
Visit was for: Quality time with friends
Age group: 50-64
Member since: April 15, 2008
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Service
    • 3 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers, Great pool scene, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Beach / Sun, Great food / Wine, Spa
Was this review helpful? Yes No
Check Rates
Average price*: $496 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Fantastic resort!”

Grand Wailea Resort Hotel & Spa

5 of 5 stars
Ladera Ranch, CA
Apr 15, 2008

ithout a doubt a fabulous place to stay on a vacation to Maui. I can honestly say after spending a week there that I can't imagine staying anywhere else on Maui. We have 4 children ages 5 to 13 and they had a blast there. The pool complex is the envy of any resort, nothing on the island comes close. Staff was very pleasant and helpful. Location is convenient next to the Shops at Wailea. Lots of people on this site and on other travel sites have complained about the state of the rooms, and I'll admit that gave me pause before we booked, but I thought the rooms were excellent and comfortable. Yes, the tile in the bathrooms is a little outdated, but I think if that little detail bothers you and ruins your perception of the hotel, well, you're a hotel snob!
As for the restaurants there, Humuhumu was good but pricey. Kincha, the Japanese restaurant, which only serves a buffet now or sushi bar, was excellent and well worth the money. I was skeptical beforehand because the word "buffet" was next to "$54/person" but I can't wait to go back; top-notch food, sashimi, Japanese dishes, and a dessert bar with a huge chocolate fountain made it all a great experience.
Couple of tips: DEFINITELY go to Costco on arrival to the airport and buy sodas and water, snacks, breakfast foods, a beach umbrella, etc., and rent a fridge for your room from the hotel ($25 per stay). Also bring a collapsible insulated cooler to bring drinks to the pool.
One more thing, the Sunday brunch is well worth it as well, one of the best I've ever been to.

  • This TripAdvisor Member:
    • Disliked — price
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PlasticGuy's Summary
Date of Stay: April 2008
Traveled with: Family with young children
Visit was for: Quality time with family
Age group: 35-49
Member since: April 15, 2008
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Great pool scene, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Beach / Sun, Theme / Amusement park, Spa
Was this review helpful? Yes No
Check Rates
Average price*: $496 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Management should do a better job.”

Grand Wailea Resort Hotel & Spa

Apr 14, 2008
2/3 found this review helpful

This resort has gone downhill (hotel room wise, that is), ever since new management took it over several years ago. The Front Desk staff was just doing their job, and took no effort to make you feel welcome or at home. Their adult pool was littered with screaming kids, all of which seemed to have been dumped there by their parents, never to return again. Their two saving graces is their spa, that was spectacular according to my wife (believe me, she has been to each and every single one of them in Maui), and their grounds are always perfectly manicured. With all the great vacation rentals around, they're really giving places like this a run for their money. Please do a better job, Grand Wailea, or you'll be yesterday's news in no time.

  • This TripAdvisor Member:
    • Liked — Great location.
    • Disliked — Screaming kids on the adult pool.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
eekthetripsinaweek's Summary
Date of Stay: January 2008
Traveled with: Family (extended)
Visit was for: Quality time with family
Age group: 35-49
Member since: March 03, 2008
  • My ratings for this hotel are:
    • 3 of 5 stars Value
    • 2 of 5 stars Rooms
    • 5 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Check in / front desk
    • 1 of 5 stars Service
    • 3 of 5 stars Business service
Would I recommend this hotel to my best friend?
probably not
I recommend this hotel for:
A romantic getaway, Girlfriend getaway, Older travelers, Tourists
I do not recommend this hotel for:
Young singles, An amazing honeymoon, Great pool scene, Pet owners, Families with young children, Families with teenagers
I selected this hotel as a top choice for:
Beach / Sun, Spa
Was this review helpful? Yes No
Check Rates
Average price*: $496 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“nice, but could be better for the price”

Grand Wailea Resort Hotel & Spa

3 of 5 stars
hawaii-san diego
Apr 11, 2008
3/3 found this review helpful

This hotel does not live up to its $600 per night rate. The pool area is very fun, and the resort grounds are beautiful, however, the room was very basic (similar to a room I stayed in for less than $200), and the staff was overall not very friendly. The bathroom in the room was nice (aside from the awful generic toiletries). The food was slightly below average and for the price, you should at least get a smile (our server barely looked at us except to smirk when I asked for extra ketchup which was eventually thrown at me by one of the bartenders when I had to walk over and ask for some). I’m not saying that I didn’t have a blast, but they need to either lower their prices, or raise their standards.

  • This TripAdvisor Member:
    • Liked — The pool, beach, and bathroom.
    • Disliked — Value for price.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hawai-mon's Summary
Date of Stay: April 2008
Traveled with: Spouse / significant other
Visit was for: Romantic getaway
Age group: 25-34
Member since: April 11, 2008
  • My ratings for this hotel are:
    • 2 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 3 of 5 stars Service
Would I recommend this hotel to my best friend?
probably not
I recommend this hotel for:
Great pool scene, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Pet owners
I selected this hotel as a top choice for:
Beach / Sun, Shopping
Was this review helpful? Yes No
Check Rates
Average price*: $496 (year-round)
Call now to book: 1-800-454-6835 from hotels.com

Reviews of Grand Wailea Resort Hotel & Spa

( 23-27 of 493 )
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Grand Wailea Resort Hotel & Spa Address

3850 Wailea Alanui Dr, Wailea, Maui, HI 96753