This hotel claims to be 5 star and its the worst experience we have ever had at a resort of this rating. It started with the hotel not getting us into our room until 6:30PM when we arrived at the hotel at 2PM. They told us to sit in the lobby and our room would be ready in 30 minutes. We were told every 30 minutes from then to wait. We have 4 kids and they were bored to death. When we finally got our room we opened our laptop bag to find out it the screen was cracked and we had just used it in the car on the way to the hotel. So we waited on security to file its report and was told the insurance would take care of it. NOT! Since we have came home we received a letter that said they were not responsible for it. This was a brand new apple laptop and we know the bellman did it. They just acted like they would take care of it to get us off the island. Totally professional!!

The grounds of the resort were full of trash. They did not clean the pool grounds the entire time we were there. We were at the pool everyday. The room had ants in it and they were very small. I will never stay at this resort again and its a shame. Last of all the food is way over priced and is comparable to some cheap fast food place. My advice is to stay somewhere else and don't fall for the 5 star rating when its not.

I knew the Grand Wailea would be nice - but it exceeded my expectations. Everything from check in to the kids camp - day and evening, to the pools, to the rooms. to the grounds and the food was excellent.

The grounds are absolutely wonderful - both inside and out. Our friends children loved the day and evening kids camp - so much so they attended nearly every day.

The pool is amazing, has great bar service and really nice food. The slides, the staff and the pool are really above the best. This really great review goes for both the adult and family pool.

We ate at all of the restarants and enjoyed all of them. The Sunday brunch was very very good. They were all really good - as were most of the placed in the Wailea mall - which is a short walk away.

Tje beach area is perfect - with chairs and tools as necessary. I very much enjoyed that area.

The rooms were a very nice size and the bathrooms were upscale.

Do not hesitate to stay at the Grand Wailea! I cannot imagine you not liking it!

ithout a doubt a fabulous place to stay on a vacation to Maui. I can honestly say after spending a week there that I can't imagine staying anywhere else on Maui. We have 4 children ages 5 to 13 and they had a blast there. The pool complex is the envy of any resort, nothing on the island comes close. Staff was very pleasant and helpful. Location is convenient next to the Shops at Wailea. Lots of people on this site and on other travel sites have complained about the state of the rooms, and I'll admit that gave me pause before we booked, but I thought the rooms were excellent and comfortable. Yes, the tile in the bathrooms is a little outdated, but I think if that little detail bothers you and ruins your perception of the hotel, well, you're a hotel snob!
As for the restaurants there, Humuhumu was good but pricey. Kincha, the Japanese restaurant, which only serves a buffet now or sushi bar, was excellent and well worth the money. I was skeptical beforehand because the word "buffet" was next to "$54/person" but I can't wait to go back; top-notch food, sashimi, Japanese dishes, and a dessert bar with a huge chocolate fountain made it all a great experience.
Couple of tips: DEFINITELY go to Costco on arrival to the airport and buy sodas and water, snacks, breakfast foods, a beach umbrella, etc., and rent a fridge for your room from the hotel ($25 per stay). Also bring a collapsible insulated cooler to bring drinks to the pool.
One more thing, the Sunday brunch is well worth it as well, one of the best I've ever been to.

This resort has gone downhill (hotel room wise, that is), ever since new management took it over several years ago. The Front Desk staff was just doing their job, and took no effort to make you feel welcome or at home. Their adult pool was littered with screaming kids, all of which seemed to have been dumped there by their parents, never to return again. Their two saving graces is their spa, that was spectacular according to my wife (believe me, she has been to each and every single one of them in Maui), and their grounds are always perfectly manicured. With all the great vacation rentals around, they're really giving places like this a run for their money. Please do a better job, Grand Wailea, or you'll be yesterday's news in no time.