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Maui Prince Hotel: Traveler Reviews

TripAdvisor Traveler Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
4 of 5 stars 367 reviews
367 Reviews
5.0 of 5 stars
164
4.0 of 5 stars
122
3.0 of 5 stars
29
2.0 of 5 stars
35
1.0 of 5 stars
17
TripAdvisor Popularity Index:
  • Measures overall traveler satisfaction based on ratings, reviews and other sources.
#4 of 8 hotels in Wailea
Show Hotel DetailsHide Hotel Details
  • Hotel class: 4 of 5
  • Rooms: 310
Description: Attractive Self-contained Beachfront Hotel in beautiful tropical setting in Makena Resort. This description is based on information provided by the hotel.
Address:
5400 Makena Alanui
Makena
Wailea, Maui, HI 96753
Check Rates: $374 Avg. Price
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TripAdvisor Traveler Reviews

Reviews of Maui Prince Hotel

( 27-31 of 367 )
“Nice enough, but know what you are getting”

Maui Prince Hotel

Apr 4, 2008
1/3 found this review helpful

On the plus side:
· The beach is magnificent and a short swim lets you observe sea turtles.
· The service is excellent.
· All of the restaurants seem to be wonderful. We ate in Hakone twice and in the bar once, both of which were excellent. The sushi bar at Hakone was exceptional (but expensive).
· The central courtyard is drop-dead gorgeous, but there are few places to sit and enjoy it.
· Parking is free, as are most of the other amenities that many other spots either charge for on an ala cart basis or in a separate (mandatory) “resort fee.”
· It is a large property and, even when fully-booked, you'll think you are the only ones here.
· The surrounding area is relatively undeveloped, making for lovely views and pleasant walking – although there seems to be a lot of construction underway near the hotel, so that lovely isolation may soon be gone.

On the other hand:
· An ocean view room means you can see the ocean from some far corner of your lanai. (Our view was so bad the bellhop apologized for it and showed me where to stand to see the ocean.) You may face the more unattractive edges of the property from a lower floor. This is explained on the website, but I never found it when I booked my room. (I looked!) Had I known what I was getting, I either would have paid extra to up-grade or looked elsewhere, as this was the most expensive hotel on my itinerary and I was expecting a place where I could see the ocean.
· Apparently they have very few king rooms. The vast majority of rooms have two full-size beds, not even queen beds.
· Internet access is $10 a day.
· The hotel is NOT located right on the beach. From an environmental perspective, I appreciate this. However, this distance from the ocean means lower-level rooms and the restaurants do NOT have a view of the beach, although lower oceanfront rooms do have lovely views of the ocean through swaying palms. Nor is there a beach bar. Again, not a bad thing, just something to know – especially if you have a weakness for beachside cocktails at the end of the day :-)

Nothing is cheap at the Prince, but there aren’t many extra charges either. The price is reasonable when compared to similar properties at this end of Maui (we booked a multiple-night special at a rate of $255 a night, which was a good price around here) – as long as you understand what you are getting.

I didn't realize what I was getting and was very disappointed with the lack of view (you could see the ocean from one tiny corner of our lanai) and the fact there was nowhere else on the property to relax with a drink and enjoy the scenery. However, when I finally got really frustrated (near the end of our stay) and complained that the website needs to be clearer on what sort of view the rooms have, I was upgraded for our final night to an oceanfront room with a lovely view.

Despite some of the other reviews here, I felt the management does want to please their guests. However, I also have to admit that I acknowledged that I intended to review the property here and that may be what prompted the upgrade. (I didn't ask for or even suggest an upgrade, but it was offered at some point after I explained that I intended to warn others about the lack of clarity on the website.) Still, guests in tears at the front desk seem to be something they really do want to avoid.

  • This TripAdvisor Member:
    • Liked — lovely, quiet location
    • Disliked — limited ways to enjoy the beach without being ON the beach (no beach bar or beach view dining, limited view from room)
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MinnesotaTravelgal's Summary
Date of Stay: January 2008
Member since: July 21, 2007
  • My ratings for this hotel are:
    • 2 of 5 stars Value
    • 3 of 5 stars Rooms
    • 2 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Service
I selected this hotel as a top choice for:
Beach / Sun
Was this review helpful? Yes No
Check Rates
Average price*: $374 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“hawaii at its best”

Maui Prince Hotel

Mar 29, 2008
2/3 found this review helpful

this hotel is a gem....from the initial welcoming to departure a first class stay....the breakfast next to the gift shop was pastries/ and breakfast burritos...great...only 2 - 5 bucks....we dont enjoy all you can eat buffetts...kona coffee blend in room /complimentary water/ ocean view room wow the waves all night long....after seeing the madness of the rest of the hotels up the road and in kaanapali (sp?), we were so happy to come back...the beach here is amazing with the molokini boat tour with kaikamani amazing....whales were in the area....turtle town...and the short drive to laperouse bay(sp?) great...the only drawback to this hotel was the hot tubs...which are above ground..and to hot....i cannot understand why they would demolish this place...

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
traveler2024's Summary
Date of Stay: March 2008
Member since: May 16, 2007
Was this review helpful? Yes No
Check Rates
Average price*: $374 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Give me Maui Prince over ostentatious overbuilt resorts any day”

Maui Prince Hotel

Mar 23, 2008
2/2 found this review helpful

It all depends on your vision of a perfect vacation in Hawaii. If you are here for the resort, not to really experience Hawaii (but rather to be among other tourists in a place that would look perfectly at home in a -possibly gated-Florida vacation development) go north to the other resorts of the South Shore.

If you like classic elegance with a bit of charming wear and tear, and a feel of being in the environment versus disneyland, you may really enjoy the Maui Prince. Driving past the other resorts of the South Shore, I was crossing my fingers, hoping we had not made a terrible mistake. We passed the highly manicured overbuilt resorts one by one, then drove a little further. With a sigh of relief we pulled into the drive to the hotel-surrounded by greenery, allowed to grow a bit on its own so that you have the sense of being in the woods, away from it all. And then we walked into the lobby and caught our breath!

Designed as a large open square around a lovely Japanese- influenced garden, the hotel transports you to another place the minute you step into the lobby. The room we had was "partial ocean" and yes it was only partial (staff got a bit crabby when we asked about that) but from our lanai(balcony) we also saw lush plants and the island of Lanai'i outlined in the distance. The rattan furniture may not be brand new, but does give a welcoming, island feel to the rooms (as compared to say the Sheraton rooms which gave lip service to Hawaii but really could have been a hotel room in Vegas...)

As to food, this was our one complaint/word of advice- avoid buying the overpriced hotel food. We went to the Court restaurant and were turned away due to my husbands t-shirt and accepted the redirect to the next door lounge (it was our first night and we were starving) which served the same food and was really only separated by an open doorway. The food was fine, not that great and came in small over-priced portions. This experience was to hold true for most of our trip- avoid hotel food and find something in the community. In this case I suggest taking the short drive to Kihei- look up stuff in Fodor's, Frommers, Lonely Planet or this site and forget hotel food. The coffee cart in the lobby is fine for breakfast (they have fresh fruit as well as pastries).

The pool and beach. Okay the pool is small and just round (sorry again no Disney action here) and I could not do laps- but the ocean is great for that here and again we all really liked the pool. (yes I was surprised by the hot tubs but they are right next to the lovely gardens so who cares?) And the blue tiles, the canopied cabanas, the gorgeous gardens, just felt charming and cosy, and a lot more personal than some huge lot of over-manicured lawns etc.

The beach is wonderful- great swimming when we were there plus lovely views of Molikini, Kaho'olawe island and West Maui. Not too big or crowded. And you can always head to Makena State Park and go to Big Beach- one of the best beaches on our trip. We brought a 12 year old who also liked it here, especially the beach. (there were other kids around as well)

If I had it to do over, I'd definitely skip the Sheraton and the whole Ka'anapali thing and extend our stay at the Maui Prince. It is too sad that they are tearing it down---they could just do an "uplift" if they feel it's needed and keep the charm so lacking in so many other places.

  • This TripAdvisor Member:
    • Liked — Courtyard, gardens, room, beach.
    • Disliked — Food
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MinneapolisBetty's Summary
Date of Stay: March 2008
Traveled with: Family with teenagers
Visit was for: Quality time with family
Age group: 35-49
Member since: March 23, 2008
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 3 of 5 stars Service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers, Families with young children, Families with teenagers
I do not recommend this hotel for:
Young singles
I selected this hotel as a top choice for:
Beach / Sun
Was this review helpful? Yes No
Check Rates
Average price*: $374 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Maui Prince is King”

Maui Prince Hotel

5 of 5 stars
SF bay area
Mar 17, 2008
2/2 found this review helpful

We just returned from a 5 days trip to Maui. We stayed at Maui Prince and we are very happy. Before we book our hotel we read all the reviews and was a bit apprehensive but we took the reviews with a grain of salt. Maui Prince turned out to be a lovely secluded place with its own private beach. We had an ocean front room and it was worth it. From our balcony we have unobstructed view of the ocean. We even saw a few times whales blowing in the distance. The room may be outdated but it was very clean and the bathroom is spacious. There is free parking and complimentary bottled water. We did not try any of the restaurants in the hotel because they are pricey. Kihei and Wailea are only a few miles away where you can get reasonable breakfast and dinner. If you like Japanese food you must try Sensai. It is the best Japanese food I had. I highly recommend Prince Maui. Get an ocean front room.

  • This TripAdvisor Member:
    • Liked — The view from the balcony is awesome, room is clean, and I like the private beach
    • Disliked — The restaurants are all pricey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tchai's Summary
Date of Stay: March 2008
Traveled with: Spouse / significant other
Visit was for: Quality time with family
Age group: 50-64
Member since: January 31, 2008
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Families with young children, Tourists
I do not recommend this hotel for:
Young singles, Great pool scene, Families with teenagers
I selected this hotel as a top choice for:
Beach / Sun, Outdoor / Adventure
Was this review helpful? Yes No
Check Rates
Average price*: $374 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Fabulous Service”

Maui Prince Hotel

Mar 14, 2008
1/1 found this review helpful

We stayed in a partial ocean view room and were quite pleased with the hotel.

While it is true the hotel decor is somewhat dated, the hotel is clean and the service is second to none.

Although the pools are small, they are never crowded and the service at the pool is very personal. It is a large resort that feels like a small resort.

While the beach here is uncrowded and fantastic, we chose to sit by the pool out of the wind and sun for our infant daughter. We never had trouble getting a cabana and the pools were never crowded.

The bellman suggested and brought us a crib for our daughter at no extra cost which was very much appreciated.

We would definitely stay here again. We traveled throughout Maui, but when we stayed here we never left the resort for three days and it was very relaxing.

  • This TripAdvisor Member:
    • Liked — service
    • Disliked — price
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CalgaryCharley's Summary
Date of Stay: February 2008
Traveled with: Family with young children
Visit was for: Quality time with family
Age group: 35-49
Member since: January 11, 2008
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 3 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers, Families with young children, Tourists
I do not recommend this hotel for:
Young singles, Pet owners
I selected this hotel as a top choice for:
Beach / Sun, Great food / Wine, Other
Was this review helpful? Yes No
Check Rates
Average price*: $374 (year-round)
Call now to book: 1-800-454-6835 from hotels.com

Reviews of Maui Prince Hotel

( 27-31 of 367 )
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Maui Prince Hotel Address

5400 Makena Alanui, Makena, Wailea, Maui, HI 96753