On the plus side:
· The beach is magnificent and a short swim lets you observe sea turtles.
· The service is excellent.
· All of the restaurants seem to be wonderful. We ate in Hakone twice and in the bar once, both of which were excellent. The sushi bar at Hakone was exceptional (but expensive).
· The central courtyard is drop-dead gorgeous, but there are few places to sit and enjoy it.
· Parking is free, as are most of the other amenities that many other spots either charge for on an ala cart basis or in a separate (mandatory) “resort fee.”
· It is a large property and, even when fully-booked, you'll think you are the only ones here.
· The surrounding area is relatively undeveloped, making for lovely views and pleasant walking – although there seems to be a lot of construction underway near the hotel, so that lovely isolation may soon be gone.
On the other hand:
· An ocean view room means you can see the ocean from some far corner of your lanai. (Our view was so bad the bellhop apologized for it and showed me where to stand to see the ocean.) You may face the more unattractive edges of the property from a lower floor. This is explained on the website, but I never found it when I booked my room. (I looked!) Had I known what I was getting, I either would have paid extra to up-grade or looked elsewhere, as this was the most expensive hotel on my itinerary and I was expecting a place where I could see the ocean.
· Apparently they have very few king rooms. The vast majority of rooms have two full-size beds, not even queen beds.
· Internet access is $10 a day.
· The hotel is NOT located right on the beach. From an environmental perspective, I appreciate this. However, this distance from the ocean means lower-level rooms and the restaurants do NOT have a view of the beach, although lower oceanfront rooms do have lovely views of the ocean through swaying palms. Nor is there a beach bar. Again, not a bad thing, just something to know – especially if you have a weakness for beachside cocktails at the end of the day :-)
Nothing is cheap at the Prince, but there aren’t many extra charges either. The price is reasonable when compared to similar properties at this end of Maui (we booked a multiple-night special at a rate of $255 a night, which was a good price around here) – as long as you understand what you are getting.
I didn't realize what I was getting and was very disappointed with the lack of view (you could see the ocean from one tiny corner of our lanai) and the fact there was nowhere else on the property to relax with a drink and enjoy the scenery. However, when I finally got really frustrated (near the end of our stay) and complained that the website needs to be clearer on what sort of view the rooms have, I was upgraded for our final night to an oceanfront room with a lovely view.
Despite some of the other reviews here, I felt the management does want to please their guests. However, I also have to admit that I acknowledged that I intended to review the property here and that may be what prompted the upgrade. (I didn't ask for or even suggest an upgrade, but it was offered at some point after I explained that I intended to warn others about the lack of clarity on the website.) Still, guests in tears at the front desk seem to be something they really do want to avoid.









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