This is how a four seasons should be! Great in every way. Love the pool, love the view from the lobby. The breakfast buffet was delish. The service amazing. We were right on time for check in but they were running behind, which wasn't that big of a deal because it was only a 20 minute delay, so they sent us to the restaurant by the pool, for lunch on them! The game room was so fun, the gym was a really pretty outdoor facility with excellent service. The rooms are so comfortabe and plush! You will not regret staying here!

I have been going to Maui every year for over 15 years until four years ago and decided to take a break. I have stayed in all types of hotels and vacation rentals over that time from private beach houses, condos and resorts on both sides of the island including the Hyatt (which I still like) Sheraton, Kei Lani, Grand Wailea (horrible and last choice) and the Four Seasons. While this was not our first time visiting the Four Seasons I would have to say that based on experience this really is the best choice available and while not cheap at close to $1,000 a night you really do get what you pay for here. We booked a partial ocean view room on the club level. What I liked about this room, it faces the outside of the Resort towards Makena. The prime ocean view rooms on the club level face towards the pool area and the Grand Wailea (disneyland) next door and you also see the rooms across the courtyard. I'm at the pool all day or on the beach and see that view, so it was nice to face towards the Molikini crater to get a different look so I would say a booking tip here is not to pay for the prime ocean view rooms. Another nice option about the Four Seasons is you can fax a shopping list and have your in room frig. stocked with the items you want. This is not as important if your on the club level as they have food service four times a day and an open bar at all times, no cost and if you need anything you can just take it to your room, for example bottled water, chips, sandwiches and so on. The club level food service had a continental breakfast in the morning that varies every day with a combination of the usual items and a few new ones like french toast, egg fritata, eggs florentine as a few examples, mid day or afternoon tea as they call it was a mix of sandwiches, quiche, cheese, deserts and other finger foods. The happy hour also had a mix of the same items everyday and a few new hot and cold appetizers. The fourth service was around 8:30pm to ? which was all deserts and really, really good. With food service like this every day you don't need to go down for breakfast in the morning at $35 a person. Other items included on the club level are your own private staff to arrange day trips, rest resv's free use of the internet and business center on that level, use of binoculars to view any whales going by and many other perks.

I would say that as with all resorts at this level budget and bring some $$$ for tips, they go a long way. The beach staff, pool staff were great. The cabanas by the pool fill up fast. People were going to the pool a laying stuff out early, I mean early 6am. They have a policy that at 7am when the staff shows up you check in with them and regardless if there are items already out they will be removed and the cabanas and chairs given out, this is important as people would put stuff on chairs leave and come back hours later. I found it best to show up at 7am hand the attendant $40 get a cabana and be taken care of all day. Now if you think that sounds expensive I will tell you my friends were staying at Disneyland (Grand Wailea) next door and if you want to reserve a cabana there for the day it will cost you over $350
They really do bring you cold evian, frozen fruit and drinks. They will also stop by and detail your sunglasses for you. The beach has toys available for the children, cold water and both the beach and pool areas have free suntan lotion so don't bother buying and hauling lotion around with you, another tip.

The gym and cardio equipment were top quality and in great condition. The spa is really relaxing and the treatments were some of the best I have had. We had dinner at all three restaurants and were never let down by the service or food. At Duo they have mixologist and drink menu that is worth paying some attention to. Spago is great place for a meal and drink and another tip is to book Feraros for dinner at around 30 min before sunset. The restaurant is outdoors and overlooks the beach. In my opinion the three best restaurants on Maui are all located at the Four Seasons, Spago, Duo and Feraros.

We were traveling with children and the perks were cribs, toys, diaper bin, changing supplies, strollers and many other items available at no charge.

Other items to cover not about the Four Seasons. What ever you do, stay away from the Grand Wailea next door, this place has gone to rock bottom. The restaurants there are as bad as they get, the spa is really dirty, I walked out of it. You can take a short walk to the shops at Wailea where you will find the Tommy Bahama bar and restaurant. It use to have a great view until they built condos in front of it about three years ago as I'm told. The bar is fun, the food is just okay, but for an easy casual meal it's good. There is also a Ruth Chris steak house, however I find this strange, who wants to eat a heavy meal in hot weather. Another cheap eats if you want to leave the resort is Maui Tacos down the road in Kiehi. We also tried Joe's for the first time. The ribs are good but not really much to the place, it's close and kid friendly. I remember reading some reviews regarding the long road to place and needing to get a ride in the golf cart, this is the most absurd thing I have read. If you can't walk from the parking lot to restaurant and back, you have more important things to worried about, like your physical condition and possibly the need to get personal trainer, my 3 year walked there and back with not problem. If you like good wine and would like to buy a bottle at reasonable prices across the street from Joe's is Wailea wine. It's only a three minute drive from the resort. We always stop there for a few bottles to have around if we want to go down to the beach at sunset on our own or with our friends.

The kids camp was great for our older children, lots of activities and a climbing wall. They also have a large game room with a couple of pool tables, ping pong, and a gaming room with several gaming systems. This was nice as our kids and their friends went there after dinner and the adults were able to have a relaxing after dinner drink.

The Four Seasons brand has always been reliable. Other than the issue of digging for a cabana or pool side chair every day this place is first class. Even the group and very small convention people that come here are a cut above most that you would find at other resorts and blend well with the paying guest.

Well we just returned from our 3rd trip at Four Seasons Maui. This place is so so wonderful. Each time we leave we are already disussing our next possible trip. This time we were with our first child who is 7 months. The staff is so helpful with kids, they set up things in your room as requested such as bottle warmer, high chair, diaper genie, crib, extra refirg. ect. They also had toys in the tub and our daughters name in colorful sponges. We booked a Garden View with 5th night free program which is what we received. Housekeeeping was great and since we left at different times each day I would call usually when leaving the room. I was very impressed that they remembered our preferences such as extra coffee, splenda and red wine glasses each day. These small things are so nice.
This trip was different with our daughter however we really enjoyed it and look forward to returning. We only scheduled dinner 4 of the 7 nights. Twice at Spago, once at Ferrero and at Capishe at Diamond Resort. I am so glad we did not schedule more dinner reservations with our baby. The one night we dined at Spago with her it was challenging. She did not want to sit still and we did a lot of walking around with her. I also did not feel like this was fair to others dining. So we decided that was the last "nice" dinner with her. Other nights we had appetizers at the open air lobby bar and listened to music, we also picked up food from Cheeseburger in Paradise and dined at Longhis; both located in The Shops at Wailea. We did use The Nanny Connection for 1 day and 2 nights. I was slightly unseasy about this however we had met many of the nannys on our previous trips plus ready great reviews about them. It was really nice for us to be able to get away as adults for 3 hours which is their minimum. Spago was excellent, I think this is funny since we did not even try it our first trip because of mixed reviews, we discovered it our 2nd trip and love it. Ferreros is my favorite at sunset however this trip we had it planned for our last evening; unfortunately they closed it due to bad weather. Thankfully the concienrge had made back up reservations at Spago for us. Our favorite this trip was Capishe. We were so impressed with the service, food and view. They even called the nest day to check up. I was a bit unseasy beacuse we have tried other places at nearby resorts in the past and been dissapointed. We will try Capishe again it was a great experience.
We spent most of our days out by the pool in a cabana since we now have a baby. Most days we were able to overlook the ocean and still be close to the pool. They set up pack-n-plays for kids if you request. The pool staff is so friendly, most of them remembered our name each day which is nice. We had luch out there each day and it was quite good and reasonable.
We had a couples massage one afternoon which was great. I am always impressed with the spa services.
The resort was quite full towards the end of our stay and it was harder to get a cabana so we went out around 8am and had one set up and then alternated until we both came out with our daughter around 9am. I was a little annoyed with people who would get a cabana at 7am and then show up at 10. The staff will only hold a cabana for 30 minutes unless it is between 11-2 and then it is 2 hours however most people were able to keep their cabanas even when gone for extended period of times. I just think this is rude. If you point it out they will remove their items and open the cabana but I did not want to be "Cabana police"
Yes the resort is expensive however if you are looking for great service and a relaxing beautiful vacation this is it!!!!!! We can not wait to return.

The area in which the hotel is located is gorgeous and quiet. It has not yet become comercialized like Kanapalli. This hotel is in between the Fairmont and the Grand Wailea. We wandered over to both and the Four Seasons is definitely more tasteful and elegant in appearance. I enjoy beautiful marble floors, tasteful decor etc. That's a huge plus. You get a beautiful lei and welcome. The staff is very courteous and friendly. They seem eager to help. The pool is clean and the cabanas and servers are efficient. They remembered our name which is a very nice touch. Each day they came around to give us water, fruit, Evian spritzers, and cool towels. On the negative side I didn't enjoy the large amount of babies and kids everywhere. We are a late thirties couple and would have prefered something more adult, but with that being said the kids were controlled fairly well. They do have a separate pool area, yet many parents let them come into the main pool for adults. While we are both in shape the place also seems to be the place to be for daily running and to show off your newest liposuction. I have never seen so many 40-50s with redone bodies in my life and I'm from LA! The rooms were spacious and tasteful. We booked a garden room and received a complimentary partial ocean view upgrade. My husband liked this, but personally I would have enjoyed the garden as we overlooked the driveway, putting green, and croquet. I wanted to sleep with my windows open, but it was slightly noisy due to the walkway and drive for that. On the negative side the rooms weren't as clean as we'd like. I know I'm picky, but our shower had mold and brown grout in it. There was also a stain on the floor. The housekeeping was below average. All they did was make our bed and set up new towels. They didn't clean the sinks, tables, or vacuum. The thing that really bothered me was one day they simply 'forgot' to even clean our room! We did not have a do not disturb sign on either. We also received a box of fresh cookies and were told it would be refilled nightly, but we never saw it again. We are not sure if the porter may have been misinformed. Additionally, the air conditioner rattled away and kept me up. My husband hit it a few times and eventually it wasn't as bad, but still slighlty rattled. Onto the food...we ate at all the restaurants including the breakfast buffet, Snorkels, and poolside. This is not a place to budget and the food is average. We had room service our first night due to a late arrival. I would not recommend it. It was not good by room service standards and pricey. I had an ahi cesear that tasted old and stale. The next night we ate at Ferraro's. Lovely setting, but okay food. It was pricey and we love to dine at expensive four or five diamond restaurants, but his does not fit the bill. It's expensive, but not that great. We were so disappointed as many reviews were great. We also love wine and I was outraged to see wines we normally pay $100 marked up to $500 up to $5200! Yes, that's right! Ridiculous. Next, we ate at Duo's which was even more disappointing. The service and food were average and it lacks ambiance. We also got stuck next to a couple with two crying babies which ruined it for us further. With our bill we got a plate of cotton candy which we weren't sure what to do with. The best of the group is Spago. We ate there twice. First time was amazing. I was hesitant as it's a chain, but the food was by far the best and cheapest. The second time we ate there the service started out great with a friendly waiter who promplty brought us our bottle of wine and appetizer, but then disappeared. It was over an hour before our small pieces of mahi arrived. Plus, they were out of all their other fish and substituing mahi for the same price! Slightly disappointing. We ate the breakfast buffet twice. It's $34 so we didn't do it everyday as I can't eat that much food anyway. The other days we grabbed muffins and fruit from Snorkels at the pool. Then, we ordered lunch and drinks poolside. Pricey again, but decent food. The drinks were good and priced reasonably. That seems to be the only thing that was. Overall, it is a very nice place and the nicest hotel in Wailea. We had dinner at the Grand, drinks at the Marriiot and those hotels were old with inferior service. We don't mind spending money, but like it to be quality. We have stayed at five star hotels that seemed much nicer for the same or less cost. Would recommend it and go back again.