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Wailea Beach Marriott Resort & Spa: Traveler Reviews

Call now to book: 1-800-454-6835 from hotels.com
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4 of 5 stars 282 reviews
282 Reviews
5.0 of 5 stars
114
4.0 of 5 stars
99
3.0 of 5 stars
35
2.0 of 5 stars
26
1.0 of 5 stars
8
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#5 of 8 hotels in Wailea
Show Hotel DetailsHide Hotel Details
  • Hotel class: 4 of 5
  • Rooms: 521
Description: Oceanfront, adjacent to The Shops at Wailea, dining, golf, tennis, ocean sports - Central location in the Wailea resort area. This description is based on information provided by the hotel.
Address:
3700 Wailea Alanui Drive
Wailea, Maui, HI 96753
Check Rates: $398 Avg. Price
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TripAdvisor Traveler Reviews

Reviews of Wailea Beach Marriott Resort & Spa

( 29-33 of 282 )
“"A Work in Progress"”

Wailea Beach Marriott Resort & Spa

4 of 5 stars
colorado
Apr 28, 2008
3/3 found this review helpful

Just returned from a 10 night stay at the Maui Marriott
(April 15-25). From the time we check-in to the time we checked out, everyone from the front office staff, pool staff, and housekeeping staff were extremely nice. As a side note, we also stayed at this property in December 2007 for four nights and enjoyed it very much, hence, our return trip.

We were placed on the fifth floor overlooking the lobby with a partial ocean view - absoulutely gorgeous. As some people have noted, the rooms have been renovated recently. There was plenty of storage room to unpack your clothes, as well as, a refrigerator to hold snacks and drinks. While some people found the beds comfortable, I am not one to like soft beds, hence, not the excellent rating (my only complaint). They do have a pull-out sofa in each room and I was tempted to use it, but did not. Maid service was excellent each day of our stay . In addition, they do have washers and dryers to do laundry.

When we were at the Marriott in December, the infinity pool was still being constructed. Now, that it is is completed, all I can say is that it is beautiful. Being our first day at the pool, we decided to rent a cabana ($50.00/day) which includes water and magazines. Yes, I felt it was a little on the expensive side, but we didn't want to be burnt toast on our first day. They do have umbrellas at the older pool, but since the infinity pool is for adults only, we wanted the piece and quiet - not that we don't love children (we have four). Pool service was excellent - thanks to Teri for her cheerfulness and always being there when we needed that drink with the umbrella (LOL). There are a total of 4 pools and a kid's pool at the Marriott. On our last day, Friday, April 25th we sat by the infinity pool and were pleased to see that they were in the process of putting permanent umbrellas around the lounge chairs.

As noted, the Marriott is an older property. It used to be the Outrigger Hotel and before that the Intercontinental. It is a "Work in Progress." They continue improving the property. The rooms are very nice, the open air lobby is inviting, and the pool area, especially the infinity pool, is very relaxing. During our stay, there was always some type of improvement being made, whether that be replacing the tile on the grand staircase, the light bulbs in the lobby, or working on the landscaping (it was not intrusive). The property has a lot of potential, and it was our feeling that the Marriott is trying to reach their full potential in this hotel. Just like anything, it takes time, but I have no doubt that they will achieve their goal.

Though the hotel is not situated directly on a beach, but on a rocky point, there are beaches on both sides of the hotel within easy walking distance (just a few minutes). We did venture down to the rocks a few times and enjoyed watching the sea turtles bob their heads in and out of the water.

As far as the restaurants are concerned, we did not try them. They have a restaurant off the main lobby for breakfast, lunch, and dinner. Also, there is a pool side bar restaurant that is open from 10:30am to sunset. We had hoped this bar would be open later for watching basketball playoff games - perhaps in the summer they extend their hours? It would be nice if they had a coffee shop (think Starbucks) in the hotel, but there is one next door at the Wailea Shops.

All in all, I have to say that we enjoyed our stay at the Marriott very much and would recommend it if you are looking for piece and quiet.

  • This TripAdvisor Member:
    • Liked — Newly renovated room
    • Disliked — The beds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
knb's Summary
Date of Stay: April 2008
Traveled with: Spouse / significant other
Visit was for: Quality time with family
Age group: 50-64
Member since: June 04, 2005
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Families with young children, Tourists
I selected this hotel as a top choice for:
Beach / Sun
Was this review helpful? Yes No
Check Rates
Average price*: $398 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Loved our week at the Marriott Wailea”

Wailea Beach Marriott Resort & Spa

Apr 25, 2008
1/1 found this review helpful

I wanted to write a short impression of our stay at the Marriott Wailea, since I use this web site to book our vacations. My wife was in the far east on business for a month and we wanted to meet half way for a relaxing 11 day vacation in paradise. After meeting my youngest daughter (and her boy friend) in Honolulu for her 21 birthday, we shot over to Maui for a week. We couldn't have picked a better location and hotel.

The hotel is the old outrigger hotel, which was bought by Marriot some years ago. After a $68 million dollar renovation - it is a dream come true. We were most impressed with the open air lobby, infinity pool, the openess and helpfulness of the staff, good food and great location. Oh, and the bed is spectacular - you litterally sink into it. The front staff was nice enough to upgrade us to an ocean view room - which was a nice extra. Get Frank the supervisor of Security to tell you the story of how he wound up in Maui. It moved us. And the bartenders recommended "cafe Olah" as a favorite local hang for dinner. It was reasonable and very good.

The area is quiet and serene. There is a paved walkway seperating the hotel from the ocean. We walked it every morning going thru the Fairmount, Four Seasons, a variety of condo's as well as Ullua and Wailia beach. Over by the Four Seasons you can rent all sorts of water sport rentals. The hotel is a very short walks to the shops at Wailea - which sports good shopping for the gals and a couple of nice restraunts.

The scenery from our balcony and pool was breathtaken. We spend many an hour standing in the Infinity pool, with a drink in our hands, just staring at God's paradise. Also, I noticed no construction whatsoever.

If you are looking for action and night life - this is not the place for you. If you want to get away from the mechanics of life and just eat, drink, explore and vegitate - I would recommend this hotel.

As far as adventures - renting a convertible is a must. We have fond memories of snorkeling in the morning and hiking on a volocano top in the afternoon (bring food and drink as there is nothing on the top). A day in Lahania should also be on the agenda, and a stop at bubba gums for some good food and fun. We didn't do the road to Hanna, but as a write this review, wish I had.

The trip was expensive, long travel and took some planning. But for all the trips I've takin in my life - this ranks up there as one of the best and memorible. Aloha and Maholo.

  • This TripAdvisor Member:
    • Liked — Infinity pool and views.
    • Disliked — expensive
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
airtumbleweed's Summary
Date of Stay: April 2008
Traveled with: Spouse / significant other
Visit was for: Romantic getaway
Age group: 50-64
Member since: March 08, 2005
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 4 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
An amazing honeymoon, A romantic getaway, Great pool scene, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Young singles
I selected this hotel as a top choice for:
Beach / Sun, Outdoor / Adventure
Was this review helpful? Yes No
Check Rates
Average price*: $398 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“liked the hotel, hated the housekeeping”

Wailea Beach Marriott Resort & Spa

2 of 5 stars
Toronto, Ontario
Apr 14, 2008
3/3 found this review helpful

We stayed at the Wailea Marriott for a week while on our honeymoon in April of 2008. The location of the hotel was spectacular and close to the shops at Wailea. From our hotel room, we could see whales breaching on a very regular basis. Fantastic view for sunset's each evening. Very quiet and peaceful. There is a 3 mile walk you can do which runs along the shoreline passing a slew of other hotels, this was great exercise!

If you have young kids (under 10) they will love the waterpark area. It has a waterslide, a mock beach, sprinklers in the shape of palm trees, etc. The adult pool is also very peaceful. You can rent cabana's for $100.00 per day (personally, I think it is a waste of money... you are there for the sun right!).

Although the location was beautiful, and the rooms were a nice size, I was not overly thrilled with the staff. Very few people said hello and they did not seem to go out of their way to make you feel welcome (with the exception of the valet staff). When we checked in, we mentioned that were on our honeymoon. Nothing was ever said or done. My husband is a preferred customer with Marriott, so I was pretty surprised by this lack of response.

I also was very disappointed in the housekeeping. I had accidently spilled baby powder on the floor of out hotel room when we first arrived (no carpet in the rooms - all tiled flooring) , it wasn't cleaned up for 3 days. Our floors were never washed and the sweeping was not very thorough (i.e. missed corners and under the tables). There were also a few days when our bathtub was not cleaned or the bathroom counters were not wiped. Now, I am sure of this... because it couldn't be missed, I don't know how housekeeping did! I didn't complain to the hotel, as my husband didn't think it was a huge deal (his response.. it is a chain, what do you expect) and given that it was our honeymoon, I didn't want to deal with the headache of complaining. We had left a substancial tip the second day, hoping that things would improve; however, it didn't. I think my experience was unique, as other's at the pool said their housekeeping was great.

The Marriott has also recently put in the memory foam beds...if you have a bad back, I don't recommend staying there. I don't mind a soft bed; however, I found it too soft...feels like you are sinking. I woke up everytime I went to roll over. After a few days you get used to it. I noticed a few other people around the pool complaining about the beds too.

We had breakfast at the hotel only twice, as we have left early for our daily adventures. The food was quite good and not overly pricey. We had dinner a few nights at the Shops of Wailea (Tommy Bahama and Ruth Chris Steakhouse - were our top picks). We also had dinner one night at Roy's Restaurant (just a short 10 minute drive into Kihei) - this was very good.

Hillo Hattie was a great spot to shop for souveniers, that was until we went to Lahaina (much better selection for the hawaiian shirts, etc).

If you are looking at snorkling adventures, I would highly recommend Trilogy (by far the best company out there). Old Lahania Luau was also fabulous (far better than the one done by the Marriott), I would highly recommend this luau, but book as soon as possible as the best seats go quickly. Maui Downhill was great for biking down Halelaukala (it isn't a 61 kms bike ride downhill, you only ride down about 30 kms - no pedaling required)...smooth ride. Dress warmly, it was really cold on the top of the crater at 5:00 a.m. (I am not kidding...it was zero celsius).

If you are going to Hana, eat at Charley's for breakfast...it is on the road to Hana in Paia (interesting fact... it is owned by Willie Nelson, who is a regular visitor). Go to the bathroom before you go (unless you are okay with outhouses or road side pitstops. Not much eating selections in Hana. Buy the CD about the road to Hana (driving tour) well worth the $20.00. We also stopped by the Garden of Eden at mile marker 10. It was really interesting seeing all the different types of plants, trees, flowers, etc. Great spot for a picnic lunch.

  • This TripAdvisor Member:
    • Liked — beautiful view
    • Disliked — housekeeping
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
runes4lisa's Summary
Date of Stay: April 2008
Traveled with: Spouse / significant other
Visit was for: Honeymoon
Age group: 35-49
Member since: April 13, 2008
  • My ratings for this hotel are:
    • 3 of 5 stars Value
    • 3 of 5 stars Rooms
    • 5 of 5 stars Location
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 3 of 5 stars Service
Would I recommend this hotel to my best friend?
probably not
I recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers, Families with young children, Tourists
I do not recommend this hotel for:
Young singles, People with disabilities
I selected this hotel as a top choice for:
Beach / Sun, Outdoor / Adventure, Great food / Wine
Was this review helpful? Yes No
Check Rates
Average price*: $398 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“We returned again a year later”

Wailea Beach Marriott Resort & Spa

Apr 7, 2008
1/1 found this review helpful

We actually had booked a condo in Kihei, and upon arriving were really unhappy. The condo had a smell in the closet that was so strong we couldn't stand it. That and the pictures on the internet were a bit deceiving. So.... I got on priceline to try to get into the Marriot and got a great deal!! We were so happy to return. It is one of the nicest areas to stay. The beachwalk is fantastic. The pools have been redone and they now have an all adult endless pool that looks right out on the ocean. Great for whale watching and relaxing!! I would go back in a heart beat and hope we will be lucky enough to be able to do so.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
laroo906's Summary
Date of Stay: February 2008
Traveled with: Spouse / significant other
Visit was for: Romantic getaway
Age group: 50-64
Member since: June 12, 2003
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Service
    • 4 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers, Great pool scene, Tourists
I do not recommend this hotel for:
Young singles
I selected this hotel as a top choice for:
Beach / Sun
Was this review helpful? Yes No
Check Rates
Average price*: $398 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Beautiful Hotel- Great Staff”

Wailea Beach Marriott Resort & Spa

5 of 5 stars
New Jersey
Apr 3, 2008
2/2 found this review helpful

Used Marriott Reward for a 10 night stay. We had always stayed in Kaanapali previously but that property is completly timeshare now. The Wailea property is as nice as the Kaanapali property.
Just yesterday, I booked a 12 day trip for next year.
We only ate Breakfast and lunch in the hotel. Breakfast was the normal Marriott Buffet and occasional lunch was light foods around the pool.
Being adjacent to the Shops at Wailea gives many options for food. Also went to the Four Seasons for dinner twice.
The only drawback at the hotel is they need a Coffee shop in the am. A Starbucks would be perfect.
After waiting about 2-3 hours for our room, the front desk offered another option. I sent my wife to check it out, she's the room critic. She came back and said it was OK. We were given a suite. A standard bedroom and a living room with dining facilities a huge plasma TV, etc. My wife is now in charge of room selection.

  • This TripAdvisor Member:
    • Liked — Hotel Layout & Room
    • Disliked — Nothing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HowleyB's Summary
Date of Stay: February 2008
Traveled with: Spouse / significant other
Visit was for: Quality time with family
Age group: 50-64
Member since: April 03, 2008
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 5 of 5 stars Service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
An amazing honeymoon, A romantic getaway, People with disabilities, Older travelers, Great pool scene, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Pet owners
I selected this hotel as a top choice for:
Beach / Sun, Outdoor / Adventure, Great food / Wine, Golf
Was this review helpful? Yes No
Check Rates
Average price*: $398 (year-round)
Call now to book: 1-800-454-6835 from hotels.com

Reviews of Wailea Beach Marriott Resort & Spa

( 29-33 of 282 )
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Wailea Beach Marriott Resort & Spa Address

3700 Wailea Alanui Drive, Wailea, Maui, HI 96753