Dear travelers/readers and dear reviewer,

We appreciate your consideration of the following information as the review clashes on various points with the practical reality of operations and standards of Altana and also importantly contains location inaccuracies.

Regarding the interior jacuzzi of our Honeymoon Suite:
Very importantly the water of all interior jacuzzis provided in the relevant room types at Altana is always renewed totally with the departure of each party at the end of their stay apart from being cleaned every day during the guests stay by trained staff.

The water is cleaned and processed with bromium and not chlorine as stated. Bromium is odourless and tested dermatologicaly as well as regarding indoor humidity waporization. There are high health and safety standards applied at Altana and bromium is especially used in indoor pools and jacuzzis for its effectiveness and safety along with chemical tests and controls.

These are very important processes. Under no circumstances would the water not be renewed or the jacuzzis not be emptied and refilled with every new arrival after the personal use of previous guests. It is also of the highest importance that the safest and hygienic environment is offered to all our guests. (Also the treatments and processes explained above and the premium service provided by the indoor jacuzzi along with these are partly justifying the higher prices that correspond to these respective room types, like the Honeymoon Suite, apart from the other amenities and services that are taken into account in pricing).

Finally, it is highly unlikely that any member of staff would ever state that the jacuzzi water is not changed apart from once a week and would not explain these processes to the guests especially if approached and asked about it.
Also, it would be understandably very highly unlikely that any person would accept to use an indoor jacuzzi if they believed that the standard of the amenity was not acceptable or if the water looked unsatisfactory. It would be also expected that guests would approach management in such a case and would bring up the matter directly, which did not happen.
Hence unfortunately, unless a name or position is provided of the member of staff who might have failed to give exact information on the abovementioned water processing or who failed to at least send guests to/introduce the appropriate member of staff, we have the inclination to not accept the comment made in the review regarding water renewal and processing as there are high standard procedures set which do not correspond at all to the described situation.

Regarding room size, the Honeymoon Suite is not just a studio. Its location, two balconies with panoramic views of literally the whole island and even surrounding islands, its distinctive architecture and open plan arrangement including the interior jacuzzi with very large windows around it that povide the above views also from the interior of the Suite make this a very special space.

Regarding the shower, that is the usual amenity in the majority of bathrooms in most hotels in Greece let alone on the island or even most island destinations in the Mediterranean. There are rooms however that offer a bathtub as there is a variety of different room types to be selected by interested parties and prospective guests and for this reason, the specifications of each room are clearly stated.
As is very strongly stated that there is a no TV policy at Altana as we pomote total relaxation and tranquility, by offering a calm, alternative and romantic atmosphere and environment, the spectacular views of the Caldera and services such as a library, massage and yoga treatments and seminars allowing guests to dive into the magic of Santorini or relax in different ways. We feel that TV does not allow this kind of environment nor the opportunity to explore this diversity.
However, for entertainment and informational as well as communication purposes we are offering since 2006 a free internet service for all guests with laptop computers povided on request and wireless services.

Finally, regarding our location, any map of the island very clearly shows that Imerovigli (where we are situated) is barely 2km from the capital of the island Fira, a 25 minute walk maximum. Also, any guide can confim that there are over 6 restaurants in the area which are reachable by foot with the closest to the hotel being literally less than a minute away walking distance. And activities like walking around the ruins of the old castle on the rock Skaros, or visiting the local monasteries and churches are just outside your door. Apart from the wonderful views and sunsets and the options of abovementioned services at the hotel, there are car rental and excursion services available through the hotel that allow guests to also explore further than Imerovigli.
All this is information is available through the orientation povided to all guests.

As a synopsis of the above we remain sceptical on how the above might have all been unsatisfactory options for our guests and in this case negative reviewers and why they would not get in touch with management regarding any issue. Hence we are only in a position to welcome either a response on their side or even a closer look at Altana.

Thank you.