My husband and I just arrived home after a wonderful week at the Hampton Inn & Suites in San Juan, Puerto Rico. This hotel is absolutely the best we have stayed at. Its very cozy and has a home feeling. The customer service staff is the greatest!

We miss it already and if you're looking for a nice place to stay, please try the Hampton Inn.

Thank you to all the ladies in customer service. They are the best!

The stay at this hotel was only over night for a flight connection the next day. It is a short $10.50US taxi ride from the airport. Check in was easy, staff is helpful.

The room was a pool view suit on the ground floor. In general very old and tired looking, warn and stained carpets, but clean otherwise. Entry is into an office/living area with TV, desk, sofa etc. cable internet hookup worked easily. Sink, coffee maker area. Then the bathroom and closet area in a hallway towards the bedroom. Bathroom supplied with plenty of towels, shampoo, conditioner etc. blow dryer, the usual. Closet had extra pillows, an iron and I don't think it had a safe. Bedroom had a TV and comfy beds with down comforters.

Walk to the beach is barely 5 minutes. The beach was mostly deserted in late afternoon, very pretty beach but the small waves looked muddy, maybe recent rains? It looked like you could rent chairs and umbrellas and jet skis at kiosks.

Meals at Lupi's, a short walk up the street from the hotel, were wonderful for lunch and dinner and the karaoke was fun to watch.

Poolside at the hotel, folks were having fun at the bar, I only tried the Jacuzzi which was barely warm and I was let down by that since I love a good warm Jacuzzi. Air traffic noise was VERY loud pool side, but not to be heard from the rooms.

Breakfast buffet was standard fare of decent coffee, rolls, cereals, juices, toast, fruit. This is where you see all the flight crew.

Check out easy, no hidden charges, taxi's right outside and ready.

On my return trip, I got a MUCH less expensive and MUCH better room at the Radisson using priceline.com

This hotel has to be a sleeper. We have stayed in San Juan on 4 previous occasions over the past 10 years prior to cruising and this is by far and away the best hotel we have experienced. Not only is it less expensive than where we stayed in the past, the rooms (suites?) are larger - about 500 sq ft if you choose a poolview room - the entire hotel is spotless, it's within walking distance from many restaurants, other hotels, car rental agencies, and the beach which incidentally we don't think is that good. The modest comp breakfast satisfies, the burgers at the pool bar are super and the airport noise is a non issue in the rooms due to excellent double paned windows. Forget the over pricing at the hotels with casinos on the beach, you can walk to 3 of them from the Hampton and it's more comfortable.

We arrived at 4:15 a.m, although our check in wasn't until 3Pm we were permitted (with two teens and an 8 year old) to lounge by the pool and enjoy the continental breakfast at 6 while they stored our luggage for us. The staff was extremely pleasant even at midnight when we had to request a roll away bed, they delivered with in 15 minutes. We were able to relax poolside after a long trip in peace and quiet as we indulged in treats from poolside bar and restaurant. Our room was clean and spacious, even with the extra bed. Being English speaking only we found it very easy to communicate with everyone on staff and it seemed they all went out of their way to understand us. We were steps away from the beach and could smell the ocean from the court yard. Everyone of us enjoyed our stay and would absolutely return to the Hampton Inn when ever in Puerto Rico.