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Embassy Suites San Juan Hotel & Casino: Traveler Reviews

Call now to book: 1-800-454-6835 from hotels.com
TripAdvisor Traveler Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
4 of 5 stars 168 reviews
168 Reviews
5.0 of 5 stars
61
4.0 of 5 stars
69
3.0 of 5 stars
15
2.0 of 5 stars
21
1.0 of 5 stars
2
TripAdvisor Popularity Index:
  • Measures overall traveler satisfaction based on ratings, reviews and other sources.
#6 of 14 hotels in Carolina
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  • Hotel class: 3 of 5
  • Rooms: 299
Description: All-Suite Atrium-style Hotel located in the Isla Verde district, one block from the ocean. This description is based on information provided by the hotel.
Address:
8000 Tartak St.
Carolina 00979
Puerto Rico
Check Rates: $212 Avg. Price
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TripAdvisor Traveler Reviews

Reviews of Embassy Suites San Juan Hotel & Casino

( 19-23 of 168 )
“Embassy Suites = Great Stay!”

Embassy Suites San Juan Hotel & Casino

5 of 5 stars
Sunny California
Mar 18, 2008
5/5 found this review helpful

Really enjoyed the Embassy Suites, San Juan. We were there for 6 nights. The pool was great and Jacuzzi was great. The beach is a short walk away (2 blocks away) and it is beautiful. The complimentary breakfast was very good too. Made to order omelettes, sausage, bacon, potatoes…yummy! The Happy Hour every afternoon was great too! Free drinks (Wine, Beer, Mixed Drinks) every day for 2 hours.
The location was good. Near freeways, beach, food (Mi Casita is down the street, great local food), airport, nightlife (Drums, El San Juan, The Waterclub, The Oyster bar, Lupis – all within walking distance). I would highly recommend renting a car. We did and enjoyed exploring all of Puerto Rico. Charlies Car rental is walking distance from the hotel as well. Old San Juan is about a 15 minute drive from here, or a $19 taxi ride will also get you there. I heard you could also take the bus (known as the wah-wah to locals), but I imagine it would at least take you an hour to get there.
Rooms were nice, clean, and roomy. We had a pool view and were able to see the pool and the planes landing at the airport next door. Room also had a fridge.
Most of the people who stay there mid-week are business people, but on the weekends, you get a lot more tourist.
Beware of the "resort fee". For six nights, we paid a little over $200 for the resort fee and parking, parking was $15 a day.
We were aware of the fee from reading other reviews, so since it was expected, it was no big deal.
Day trips we did on our stay with our car:
El Yunque, La Culebra Island using the Fajardo Ferry, Old San Juan - El Morro, Luquillo Beach, City of Ponce, Bio-Bay in Fajardo.

  • This TripAdvisor Member:
    • Liked — Location, near beach and restaurants. Pool was great too.
    • Disliked — Resort Fee is a bit high.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rawkneee's Summary
Date of Stay: March 2008
Traveled with: Spouse / significant other
Visit was for: Honeymoon
Age group: 25-34
Member since: September 22, 2004
  • My ratings for this hotel are:
    • 3 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Pet owners
I selected this hotel as a top choice for:
Beach / Sun, Outdoor / Adventure
Was this review helpful? Yes No
Check Rates
Average price*: $212 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Pleasant Surprise”

Embassy Suites San Juan Hotel & Casino

4 of 5 stars
New York City, New York
Mar 12, 2008
3/3 found this review helpful

We stayed at the Embassy Suites February 21st-February 25th 2008. Travelers consisted of three couples ranging from ages 28-38. I read many reviews as I do every time I travel, some good some not so good. I must say that we were pleasantly surprised. I realize that it may bother some people that it is so close to the airport, but it really did not affect us. We never lost any sleep over that or the music in the atrium. The 2 room suite was decent and very spacious. The buffet breakfast ( which is included) was also very good. We especially liked the fact that they make cooked to order eggs/omelettes. The 2 hour nightly manager's free happy hour was also a nice bonus considering the fact that you are staying at a hotel so they overprice the cocktails. It is a good idea to go to the supermarket and pick up your own beverages. You will save considerably. I am used to all-inclusive so it was tough for me to see that they were charging $5.00 for a beer. I am by no means cheap, just pratical. Also, I read reviews that stated the beach was about a ten minute walk??? The walk is about 5 minutes, possibly under. We went to the beach several times after laying by the pool which was extremely cold. The pool was our only disappointment. It was nice to look at and that's about it. I spent most of my time in the hot tub. There are many places to eat outside the hotel. If you like to walk you will find pleanty on the way. Fortunately, I traveled with people who know the island so we were able to hop in the car and go to different locations which is a huge plus. Also, the casino which is open until 4 A.M. is pretty small, but we did not have a problem with that. I believe we make our own vacations what they are ie. fun, romantic,quiet etc. It is a great hotel for the value. We would certainly stay there again in the future. As a matter of fact, we just booked a trip for April at another Embassy Suites in a different part of PR.

  • This TripAdvisor Member:
    • Liked — The 2 hour nightly reception and the breakfast.
    • Disliked — The ice cold pool water.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ccor22's Summary
Date of Stay: February 2008
Traveled with: Spouse / significant other
Visit was for: Other
Age group: 25-34
Member since: March 12, 2008
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 4 of 5 stars Service
    • 4 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
Girlfriend getaway, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Young singles, An amazing honeymoon, Pet owners
I selected this hotel as a top choice for:
Beach / Sun, Gambling / Casinos, Outdoor / Adventure, Great food / Wine
Was this review helpful? Yes No
Check Rates
Average price*: $212 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Convenient pre-cruise stay”

Embassy Suites San Juan Hotel & Casino

3 of 5 stars
Bethany Beach, Delaware
Mar 10, 2008
2/2 found this review helpful

We stayed here three nights precruise. Great location – close to the airport and close enough to the port. I always try to stay at Embassy Suites for short stays as I think they are pretty consistent in quality and I like the two room idea for quietness and space. In this particular case, since my husband is a smoker, I gave in and stayed in a smoking room. Be warned that the smoking rooms have no ventilation, no fan, no way of opening a window so they are pretty gross. My husband even said it was pretty bad.

I really liked having an Outback as the onsite restaurant. The food was prepared just as in the States complete with steamed veggies – something hard to find in the islands. Just a block and a half away is the main street with Burger King, Walgreens, and other fast food type restaurants.

A block and a half away is the beach. We weren’t there for the beach and just walked over to check it out. To me, it certainly wasn’t the beautiful Caribbean beach you might expect. The block between the main street and the beach was just full of trash – disgusting actually.

The free breakfast was just passable. The omelets were edible – that’s about all I can say about them. We didn’t partake in the free happy hour but each day saw pretty long lines of people waiting for their free drinks. We didn’t use the pool but it looked nice but small.

I would stay here again for a short stay but would never select this place as a land based vacation resort.

By the way, we hired a private driver for two days through Countryside Tours. This was worth every penny. We got to see so much of the real Puerto Rico plus the tourist sites of Arecibo, Ponce, and El Yunque. The Fajardo area has beautiful beaches and resorts and I would look into that area if I were to return to Puerto Rico for a land vacation.

  • This TripAdvisor Member:
    • Liked — Location and suite accomodations
    • Disliked — Although the breakfast is
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BethanyBeach's Summary
Date of Stay: February 2008
Traveled with: Spouse / significant other
Visit was for: Other
Age group: 50-64
Member since: February 15, 2003
  • My ratings for this hotel are:
    • 3 of 5 stars Value
    • 3 of 5 stars Rooms
    • 3 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 3 of 5 stars Service
Would I recommend this hotel to my best friend?
probably not
I recommend this hotel for:
Girlfriend getaway, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers
I selected this hotel as a top choice for:
Other
Was this review helpful? Yes No
Check Rates
Average price*: $212 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Family friendly”

Embassy Suites San Juan Hotel & Casino

Mar 6, 2008
1/1 found this review helpful

Our stay was ok. At check in the staff was not as friendly as we expected. The made to order breakfast was good and also included in price. Our room was clean although there was a great big stain in the carpet under the dinette table (looked like coffee) we found some Skiddles Candies stuck to one of the bed sheets. We complained and Our resort fee was waved. The pool area was noisy the hotel is a few yards away from one of the airport runways. Overall not a bad experience. Don't know about staying here again.

  • This TripAdvisor Member:
    • Liked — Location, close to airport
    • Disliked — Pool scene a bit noisy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
papi1096's Summary
Date of Stay: February 2008
Traveled with: Family with young children
Visit was for: Quality time with family
Age group: 35-49
Member since: March 08, 2005
  • My ratings for this hotel are:
    • 2 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Location
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Check in / front desk
    • 3 of 5 stars Service
    • 4 of 5 stars Business service
Would I recommend this hotel to my best friend?
most likely
I recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers
I selected this hotel as a top choice for:
Beach / Sun, Museums / Cultural / Historical sites, Outdoor / Adventure
Was this review helpful? Yes No
Check Rates
Average price*: $212 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Great Hotel Near the Airport”

Embassy Suites San Juan Hotel & Casino

5 of 5 stars
Madison, WI
Feb 21, 2008
3/3 found this review helpful

As many reviewers have written, this is a nice hotel near the airport. The pool is great for kids and the beach is a short walk from the hotel. The small casino was not crowded during the week and the breakfast buffet was above average.

Like most Embassy Suites, the rooms were clean and the staff was attentive.

Overall, a great place to stay for a day or two before leaving Puerto Rico.

On a side note, I've read some reviews about the expensive taxis to Old San Juan and recommending renting a car. This is a fine idea if you are going to tour part of the island, but if you are planning on only going to Old San Juan you can take the bus for $0.75 each way. It takes 45 minutes, but it is a straight shot.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Divehpu's Summary
Date of Stay: February 2008
Traveled with: Family with young children
Visit was for: Quality time with family
Age group: 35-49
Member since: August 21, 2006
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
A romantic getaway, Girlfriend getaway, People with disabilities, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Young singles, An amazing honeymoon
I selected this hotel as a top choice for:
Other
Was this review helpful? Yes No
Check Rates
Average price*: $212 (year-round)
Call now to book: 1-800-454-6835 from hotels.com

Reviews of Embassy Suites San Juan Hotel & Casino

( 19-23 of 168 )
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Embassy Suites San Juan Hotel & Casino Address

8000 Tartak St., Carolina 00979, Puerto Rico