I spent 3 nights in this hotel while attending a conference. It resides in a resort complex that includes a Moevenpick and a Kempinski.
I had a room on the fifth (top) floor with a view of the pools – and the Dead Sea beyond. The room itself was standard Marriott, with workdesk and wired internet connection (10JD per day) and an armoire that contained a 27-inch CRT television. Closet space was ample, and the bathroom was fine, with combination shower/tub (with curtain), toilet and bidet. I would call the size of the room and bathroom average, but clean and well-maintained.
During my stay, the air conditioning was not operating properly. I informed the front desk upon leaving one morning and when I returned, it was working – but barely. By the next morning it was again ineffective. Consequently, I discovered from a colleague that they were originally assigned my room but moved because of the AC – so the management of the hotel was clearly aware of it before putting me in the room. Also, there was never any further follow-up from the hotel after my complaint to ensure that the problem was resolved. This is a major black-mark in my assessment of the hotel’s service – enough that I would consider the Kempinski as an alternative on my next visit.
As it was February, the weather outside was cool enough that I could leave the balcony door open to refresh the room – and I was only in it at night in any case.
Because I was there on business, I didn’t have a chance to use the spa or pools, though I did get a quick dip in the Dead Sea early one morning. The erosion of the water level in the Dead Sea since the hotel opened 5 years ago is clearly evident as it has dropped 6 feet below some of the access stairs – care is needed in finding the best place to jump in.
All meals during my stay were provided by the conference either at the convention center next door or at the other hotels, so I didn’t have any experience with the restaurants.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.